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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Quality management
Dienstleistungsqualität
583
Service quality
583
Customer satisfaction
339
Kundenzufriedenheit
339
Consumer behaviour
314
Konsumentenverhalten
314
Relationship marketing
247
Qualitätsmanagement
80
Einzelhandel
78
Retail trade
78
Customer service
73
Kundenservice
73
Dienstleistungssektor
55
Service industry
55
Beschwerdemanagement
50
Complaint management
50
Online retailing
45
Online-Handel
45
Satisfaction
39
E-commerce
34
Electronic Commerce
34
Viral marketing
32
Virales Marketing
32
Customer loyalty
29
Emotion
29
Product quality
29
Produktqualität
29
Brand management
28
Markenführung
28
Customer integration
27
Kundenintegration
27
Confidence
26
Vertrauen
26
Brand image
23
Markenimage
23
Mobile communications
23
Mobilkommunikation
23
USA
23
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1
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313
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Prentice, Catherine
9
Quach, Sara
5
Fernandes, Teresa
3
Gong, Taeshik
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Harun, Ahasan
3
Hollebeek, Linda D.
3
Izogo, Ernest Emeka
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Mortimer, Gary
3
Park, Jungkun
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Prybutok, Victor R.
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Rahman, Zillur
3
Rokonuzzaman, Md
3
Shin, Hyunju
3
Thaichon, Paramaporn
3
Ahmad Jusoh
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bamford, David
2
Bilgihan, Anil
2
Carlson, Jamie
2
Casidy, Riza
2
Choi, Beom Joon
2
Cioppi, Marco
2
Dwivedi, Yogesh Kumar
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
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Fatima, Johra Kayeser
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Fazal-e-Hasan, Syed
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Greene, Henry
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2
Islam, Jamid Ul
2
Japutra, Arnold
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Karande, Kiran
2
Khantimirov, Denis
2
Le, Hoang T. P. M.
2
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2
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International journal of quality & reliability management
Journal of retailing and consumer services
Services marketing quarterly
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
131
International journal of hospitality management
129
Journal of business research : JBR
110
The journal of services marketing
102
The TQM journal : the international review of organizational improvement
85
The service industries journal
83
International journal of productivity and quality management : IJPQM
76
Journal of hospitality marketing & management
61
Total quality management & business excellence
58
International journal of contemporary hospitality management
56
Service business
53
Quality management journal : QMJ
51
International journal of quality and service sciences
48
Journal of service research : JSR
48
International journal of services and operations management
47
Journal of travel and tourism marketing
44
Cogent business & management
40
Journal of service management
40
Journal of air transport management
35
Tourism management : research, policies, practice
34
Managing service quality : MSQ ; an international journal
32
International journal of services, economics and management
30
International journal of production research
28
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
The international journal of bank marketing : IJBM
26
Asia Pacific journal of marketing and logistics
25
Auditing : a journal of practice & theory
25
Benchmarking : an international journal ; BIJ
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Beiträge zur Hochschulpolitik
21
International journal of production economics
21
European research studies
19
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
313
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
3
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
4
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
5
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
6
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
7
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
10
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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