//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~subject:"Emotion"
~subject:"Quality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Emotion
Quality management
Dienstleistungsqualität
443
Service quality
443
Customer satisfaction
263
Kundenzufriedenheit
263
Consumer behaviour
250
Konsumentenverhalten
250
Relationship marketing
197
Qualitätsmanagement
74
Einzelhandel
72
Retail trade
72
Customer service
61
Kundenservice
61
Online retailing
44
Online-Handel
44
Beschwerdemanagement
39
Complaint management
39
Dienstleistungssektor
37
Service industry
37
Satisfaction
36
E-commerce
31
Electronic Commerce
31
Customer loyalty
29
Viral marketing
26
Virales Marketing
26
Product quality
25
Produktqualität
25
Confidence
21
Vertrauen
21
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Mobile communications
18
Mobilkommunikation
18
Loyalty
17
Service failure
17
more ...
less ...
Online availability
All
Undetermined
214
Free
1
Type of publication
All
Article
272
Type of publication (narrower categories)
All
Article in journal
272
Aufsatz in Zeitschrift
272
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Language
All
English
272
Author
All
Prentice, Catherine
9
Park, Jungkun
5
Gong, Taeshik
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Izogo, Ernest Emeka
3
Mortimer, Gary
3
Prybutok, Victor R.
3
Quach, Sara
3
Rokonuzzaman, Md
3
Söderlund, Magnus
3
Ahmad Jusoh
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bamford, David
2
Bilgihan, Anil
2
Carlson, Jamie
2
Cioppi, Marco
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fatima, Johra Kayeser
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Georgiou, Andreas C.
2
Gohary, Ali
2
Gotzamani, Katerina
2
Hamzelu, Bahman
2
Hinson, Robert
2
Hyun, Hyowon
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Karande, Kiran
2
Kim, Dongyoup
2
Ladhari, Riadh
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Loureiro, Sandra Maria Correia
2
more ...
less ...
Published in...
All
International journal of quality & reliability management
Journal of retailing and consumer services
International journal of hospitality management
167
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
Journal of business research : JBR
120
The journal of services marketing
110
The service industries journal
90
The TQM journal : the international review of organizational improvement
85
International journal of productivity and quality management : IJPQM
77
Journal of hospitality marketing & management
71
International journal of contemporary hospitality management
68
Total quality management & business excellence
62
Services marketing quarterly
58
Service business
55
International journal of quality and service sciences
53
Journal of service research : JSR
53
Journal of travel and tourism marketing
51
Quality management journal : QMJ
51
International journal of services and operations management
49
Journal of service management
44
Cogent business & management
41
Journal of air transport management
38
Managing service quality : MSQ ; an international journal
37
Tourism management : research, policies, practice
37
International journal of services, economics and management
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of service research
29
International journal of production research
28
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Auditing : a journal of practice & theory
26
The international journal of bank marketing : IJBM
26
Asia Pacific journal of marketing and logistics
25
Journal of the Academy of Marketing Science
24
Journal of health organization and management
23
Benchmarking : an international journal ; BIJ
22
Marketing intelligence & planning
22
Beiträge zur Hochschulpolitik
21
European journal of marketing : EJM
21
International journal of production economics
21
more ...
less ...
Source
All
ECONIS (ZBW)
272
Showing
1
-
10
of
272
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
2
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
3
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
6
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
7
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->