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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~subject:"Produktqualität"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Produktqualität
Quality management
Dienstleistungsqualität
443
Service quality
443
Customer satisfaction
263
Kundenzufriedenheit
263
Consumer behaviour
250
Konsumentenverhalten
250
Relationship marketing
197
Qualitätsmanagement
74
Einzelhandel
72
Retail trade
72
Customer service
61
Kundenservice
61
Online retailing
44
Online-Handel
44
Beschwerdemanagement
39
Complaint management
39
Dienstleistungssektor
37
Service industry
37
Satisfaction
36
E-commerce
31
Electronic Commerce
31
Customer loyalty
29
Viral marketing
26
Virales Marketing
26
Emotion
25
Product quality
25
Confidence
21
Vertrauen
21
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Mobile communications
18
Mobilkommunikation
18
Loyalty
17
Service failure
17
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206
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1
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Article
265
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265
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265
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1
Conference paper
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English
265
Author
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Prentice, Catherine
7
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Izogo, Ernest Emeka
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Quach, Sara
3
Rokonuzzaman, Md
3
Ahmad Jusoh
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Bamford, David
2
Bilgihan, Anil
2
Carlson, Jamie
2
Cioppi, Marco
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fatima, Johra Kayeser
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Georgiou, Andreas C.
2
Gotzamani, Katerina
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Karande, Kiran
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
2
Malik, Shahab Alam
2
Mastrogiacomo, Luca
2
Molinillo, Sebastian
2
Nguyen Tuyet-Mai
2
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Published in...
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International journal of quality & reliability management
Journal of retailing and consumer services
International journal of hospitality management
140
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
135
Journal of business research : JBR
116
The journal of services marketing
104
The service industries journal
88
The TQM journal : the international review of organizational improvement
86
International journal of productivity and quality management : IJPQM
77
Journal of hospitality marketing & management
65
International journal of contemporary hospitality management
59
Total quality management & business excellence
59
Services marketing quarterly
57
Quality management journal : QMJ
55
Service business
55
International journal of quality and service sciences
49
Journal of service research : JSR
48
International journal of services and operations management
47
Journal of travel and tourism marketing
47
Cogent business & management
45
Journal of service management
40
Tourism management : research, policies, practice
38
Journal of air transport management
37
Managing service quality : MSQ ; an international journal
32
International journal of services, economics and management
30
International journal of production research
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Asia Pacific journal of marketing and logistics
28
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of service research
26
The international journal of bank marketing : IJBM
26
Auditing : a journal of practice & theory
25
Marketing intelligence & planning
24
Journal of the Academy of Marketing Science
23
Benchmarking : an international journal ; BIJ
22
International journal of production economics
22
Beiträge zur Hochschulpolitik
21
European research studies
20
International journal of business information systems : IJBIS
20
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ECONIS (ZBW)
265
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1
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
2
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
3
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
6
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
7
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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