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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of strategic marketing"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Theory
Dienstleistungsqualität
155
Service quality
155
Customer satisfaction
75
Kundenzufriedenheit
75
Quality management
61
Qualitätsmanagement
61
Relationship marketing
43
Consumer behaviour
40
Konsumentenverhalten
40
Dienstleistungssektor
15
Service industry
15
Product quality
14
Produktqualität
14
Confidence
13
Hospital
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Krankenhaus
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Performance measurement
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Performance-Messung
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Vertrauen
13
Gesundheitsversorgung
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Health care
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Bank
10
E-commerce
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Electronic Commerce
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Gesundheitswesen
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Health care system
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Online retailing
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Online-Handel
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Beschwerdemanagement
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Complaint management
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Satisfaction
9
India
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Indien
8
AHP approach
7
AHP-Verfahren
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Patients
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China
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48
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Roy, Sanjit Kumar
3
Izogo, Ernest Emeka
2
Malik, Shahab Alam
2
Rizomyliotis, Ioannis
2
Adot, Esther
1
Ahmad Jusoh
1
Akhmedova, Anna
1
Al Kuwaiti, Ibrahim A.
1
Alvelos, Helena
1
Anderl, Eva
1
Apostolos, Giovanis
1
Asghari, Maryam
1
Ashill, Nicholas
1
Asif, Muhammad
1
Augusto, Mário Gomes
1
Balaji, M. S.
1
Barbosa-Pereira, Sofia
1
Berbegal-Mirabent, Jasmina
1
Boisvert, Jean
1
Burford, Oksana
1
Butaney, Gul T.
1
Campbell-Allen, Nicola
1
Cardoso, Sónia
1
Carlson, Jamie
1
Chatterjee, Swagato
1
Chattinnawat, Wichai
1
Coelho, Filipe
1
Cudney, Elizabeth
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Dayan, Aysenur
1
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1
Dhiman, Rahul
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Di Mascio, Rita
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1
Etemad-Sajadi, Reza
1
Fatima, Johra Kayeser
1
Fatima, Taqdees
1
Feistel, Matthias S. G.
1
Fernandes, Teresa
1
Franceschini, Fiorenzo
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International journal of quality & reliability management
Journal of strategic marketing
Journal of retailing and consumer services
184
International journal of hospitality management
119
Journal of business research : JBR
105
The journal of services marketing
97
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Services marketing quarterly
56
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
47
Journal of service research : JSR
47
The TQM journal : the international review of organizational improvement
44
Journal of travel and tourism marketing
43
Service business
43
Journal of service management
39
Cogent business & management
34
International journal of quality and service sciences
33
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Total quality management & business excellence
27
Journal of service research
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of marketing for higher education
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
NBER Working Paper
24
Asia Pacific journal of marketing and logistics
23
Journal of the Academy of Marketing Science
23
NBER working paper series
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of services, economics and management
22
Marketing intelligence & planning
22
CESifo working papers
21
International journal of productivity and quality management : IJPQM
21
Journal of air transport management
21
Beiträge zur Hochschulpolitik
19
Gabler Edition Wissenschaft
19
International journal of electronic customer relationship management : IJECRM
19
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ECONIS (ZBW)
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1
The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
Saved in:
2
Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction
Ghosh, Pratik
;
Jhamb, Deepika
;
Dhiman, Rahul
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2351-2370
Persistent link: https://www.econbiz.de/10014470786
Saved in:
3
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
4
A model of health-related quality of life during COVID-19 pandemic : the role of food customer loyalty and affordability
Sik, Sumaedi
;
Sumardjo, Sumardjo
;
Saleh, Amiruddin
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2612-2631
Persistent link: https://www.econbiz.de/10014470809
Saved in:
5
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
6
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
7
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
8
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
9
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
10
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
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