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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations"
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Telecommunications industry
12
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12
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5
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5
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3
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International journal of quality & reliability management
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
Telecommunications policy : the international journal of digital economy, data sciences and new media
82
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
12
Discussion paper / Centre for Economic Policy Research
12
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
11
Global business and organizational excellence : a review of research & best practices
10
Services marketing quarterly
10
Industrial and corporate change
9
International journal of business excellence
9
Business history
8
International journal of technology management : IJTM
8
Journal of retailing and consumer services
8
NBER working paper series
8
Review of industrial organization : RIO
8
SpringerLink / Bücher
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Working paper / Indian Institute of Management, Ahmedabad
8
Working paper / National Bureau of Economic Research, Inc.
8
Applied economics
7
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Viewpoint
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
Working paper
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Economia e politica industriale
5
Faculty & research / Insead : working paper series
5
International journal of production economics
5
Journal of business research : JBR
5
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ECONIS (ZBW)
12
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1
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
2
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
3
Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Abu-El Samen, Amjad A.
;
Akroush, Mamoun N.
;
Abu-Lail, …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 403-425
Persistent link: https://www.econbiz.de/10009748531
Saved in:
4
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
5
Managing organizational change : negotiating meaning and power-resistance relations
Thomas, Robyn
;
Sargent, Leisa D.
;
Hardy, Cynthia
- In:
Organization science : a journal of the Institute for …
22
(
2011
)
1
,
pp. 22-41
Persistent link: https://www.econbiz.de/10008859130
Saved in:
6
Securities analysts and incumbent response to radical technological change : evidence from digital photography and Internet telephony
Benner, Mary
- In:
Organization science : a journal of the Institute for …
21
(
2010
)
1
,
pp. 42-62
Persistent link: https://www.econbiz.de/10003947019
Saved in:
7
Effect of resource variation and firm experience on market entry decisions : evidence from US telecommunication firms' international expansion decisions
Dowell, Glen
;
Killaly, Brad
- In:
Organization science : a journal of the Institute for …
20
(
2009
)
1
,
pp. 69-84
Persistent link: https://www.econbiz.de/10003858239
Saved in:
8
User's perceived service quality of mobile communications : experience from Ethiopia
Negi, Rakshit
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 699-711
Persistent link: https://www.econbiz.de/10009525822
Saved in:
9
Selection capability : how capability gaps and internal social frictions affect internal and external strategic renewal
Capron, Laurence
;
Mitchell, Will
- In:
Organization science : a journal of the Institute for …
20
(
2009
)
2
,
pp. 294-312
Persistent link: https://www.econbiz.de/10003848169
Saved in:
10
Cognition and renewal : comparing CEO and organizational effects on incumbent adaption to technical change
Eggers, J. P.
;
Kaplan, Sarah
- In:
Organization science : a journal of the Institute for …
20
(
2009
)
2
,
pp. 461-477
Persistent link: https://www.econbiz.de/10003848223
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