//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Krankenhaus"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Krankenhaus
Dienstleistungsqualität
234
Service quality
234
Quality management
119
Qualitätsmanagement
119
Customer satisfaction
109
Kundenzufriedenheit
109
Beziehungsmarketing
46
Relationship marketing
46
Consumer behaviour
44
Konsumentenverhalten
44
Health care
35
Gesundheitsversorgung
33
Hospital
31
Gesundheitswesen
30
Health care system
30
Product quality
28
Produktqualität
28
Patienten
20
Patients
20
Performance measurement
17
Performance-Messung
17
Dienstleistungssektor
16
Higher education institution
16
Hochschule
16
India
16
Indien
16
Service industry
16
Customer loyalty
15
Satisfaction
13
Bank
12
Customer service
12
Kundenservice
12
E-commerce
11
Electronic Commerce
11
Total quality management
10
Online retailing
9
Online-Handel
9
AHP approach
8
AHP-Verfahren
8
more ...
less ...
Online availability
All
Undetermined
24
Free
2
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
31
Aufsatz in Zeitschrift
31
Conference paper
1
Konferenzbeitrag
1
Language
All
English
31
Author
All
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Wu, Hsin-Hung
3
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Antony, Jiju
2
Baccarani, Claudio
2
Li, Li
2
Malik, Shahab Alam
2
Shabbir, Asma
2
Abdullah, Firdaus
1
Abu Ajamieh, Maha Waleed
1
Adewale, Abideen A.
1
Adinolfi, Paola
1
Ahmad Jusoh
1
Al Dwekat, Nermeen Borhan
1
Al Kuwaiti, Ibrahim A.
1
Al Odat, Baraa Ayed
1
Al-Khawaldeh, Majd Hussein
1
Al-masri, Batool Emad
1
Albsoul, Rania A.
1
Alizadeh, Somayeh
1
Alkhaldi, Sireen M.
1
Alkubaisi, Fatima Abdulsattar
1
Alshyyab, Muhammad A.
1
Anouze, Abdel Latef
1
Awwad, Abdulkareem Salameh
1
Bhat, Shreeranga
1
Blankson, Charles
1
Boakye, Kwabena G.
1
Bonfanti, Angelo
1
Borhan, Nor Filzatun Mohd
1
Borkoles, Erika
1
Capolupo, Nicola
1
Carter, John C.
1
Chavan, Meena
1
Chen, Hsiang Ru
1
Cheng, Bor-wen
1
Ciasullo, Maria Vincenza
1
Cosimato, Silvia
1
more ...
less ...
Published in...
All
International journal of quality & reliability management
The TQM journal : the international review of organizational improvement
Health care management review : HCM review
73
International journal of hospitality management
53
Journal of health economics
40
Journal of health organization and management
36
Quality management journal : QMJ
30
Health marketing quarterly
23
Health economics
21
International journal of contemporary hospitality management
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
14
Total quality management & business excellence
14
The European journal of health economics
12
International journal of quality and service sciences
11
Tourism management : research, policies, practice
11
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Technological forecasting & social change : an international journal
9
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of operations management
8
Service business
8
European journal of operational research : EJOR
7
International journal of production economics
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
Inquiry : a journal of health care organization, provision and financing
6
Journal of public economics
6
Omega : the international journal of management science
6
more ...
less ...
Source
All
ECONIS (ZBW)
31
Showing
1
-
10
of
31
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
3
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
4
Competitive priorities and engagement : can they be a source of satisfaction? : customer-centered model
Awwad, Abdulkareem Salameh
;
Anouze, Abdel Latef
; …
- In:
International journal of quality & reliability management
41
(
2024
)
5
,
pp. 1337-1355
Persistent link: https://www.econbiz.de/10014520501
Saved in:
5
Enriching healthcare service quality by leveraging service experiences in Indian private hospitals : application of fuzzy-AHP approach
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2301-2325
Persistent link: https://www.econbiz.de/10014470784
Saved in:
6
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
7
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
8
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
9
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Li, Li
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
Saved in:
10
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->