//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer loyalty"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Beziehungsmarketing
20
Relationship marketing
20
Customer loyalty
19
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
13
Dienstleistungsqualität
10
Service quality
10
Customer retention
5
Kundenbindung
5
Lieferantenmanagement
5
Loyalty
5
Supplier relationship management
5
B-to-B-Marketing
3
Business-to-business marketing
3
Marketing management
3
Marketingmanagement
3
Satisfaction
3
Structural equation model
3
Strukturgleichungsmodell
3
Trust
3
Bank
2
China
2
Confidence
2
Dienstleistungssektor
2
Financial services
2
Finanzdienstleistung
2
Personal banking
2
Privatkundengeschäft
2
Quality management
2
Qualitätsmanagement
2
Service industry
2
Structural equation modeling
2
Vertrauen
2
Advertising
1
Advertising agencies
1
Advertising industry
1
Agency theory
1
Automobile services sector
1
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Alet Vilaginés, Josep
1
Basso, Kenny
1
Biscaia, Ana Rita
1
Carlson, Jamie
1
Chen, Sixing
1
Etemad-Sajadi, Reza
1
Fraering, Martin
1
Ji, Chen
1
Jun, Minjoon
1
Koilakuntla, Maddulety
1
Ma, Jianmei
1
Minor, Michael
1
Mittal, Banwari
1
Ouschan, Robyn
1
Palacios, Sergio
1
Pattanayak, Durgesh
1
Punyatoya, Plavini
1
Pérez, Andrea
1
Ramaseshan, B.
1
Rizzuto, Daniela
1
Rodríguez del Bosque, Ignacio A.
1
Rosa, Maria João Valente061467251!
1
Santos, Christiane Pizzutti dos
1
Sarrico, Cláudia S.
1
Shi, Wenhua
1
Song, Yiping
1
Sá, Patrícia Moura
1
Terres, Mellina da Silva
1
Tung, Brian
1
Xia, Xin
1
Yang, Shuai
1
Zhang, Ruoqing
1
more ...
less ...
Published in...
All
International journal of quality & reliability management
The journal of business & industrial marketing
The journal of services marketing
Journal of retailing and consumer services
47
Journal of business research : JBR
19
Journal of hospitality marketing & management
14
Cogent business & management
13
International journal of contemporary hospitality management
13
The service industries journal
11
Asia Pacific journal of marketing and logistics
9
International journal of hospitality management
9
Services marketing quarterly
9
The international journal of bank marketing : IJBM
9
Journal of the Academy of Marketing Science
7
The TQM journal : the international review of organizational improvement
7
Australasian marketing journal
6
International journal of electronic customer relationship management : IJECRM
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of Asian finance, economics and business : JAFEB
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
African journal of business and economic research : AJBER
5
European journal of marketing : EJM
5
International journal of business information systems : IJBIS
5
International journal of retail & distribution management
5
Journal of strategic marketing
5
Marketing intelligence & planning
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The journal of applied business research
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Central European business review : CEBR
4
Global business review
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of services and operations management : IJSOM
4
Journal for global business advancement : JGBA
4
Journal of African business
4
Journal of Islamic marketing
4
Journal of financial services marketing
4
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
2
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
3
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
4
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
5
Investigating status demotion in hierarchical loyalty programs
Ramaseshan, B.
;
Ouschan, Robyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 650-661
Persistent link: https://www.econbiz.de/10011801641
Saved in:
6
Assessing customer satisfaction and loyalty in the retail sector
Biscaia, Ana Rita
;
Rosa, Maria João Valente061467251!
; …
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1508-1529
Persistent link: https://www.econbiz.de/10011805132
Saved in:
7
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
8
Study of social ties as one kind of switching costs : a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
9
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
10
Corporate social responsibility and
customer
loyalty
: exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->