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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"International journal of services and operations management : IJSOM"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Service industry
Dienstleistungsqualität
240
Service quality
240
Customer satisfaction
135
Kundenzufriedenheit
135
Quality management
83
Qualitätsmanagement
83
Consumer behaviour
62
Konsumentenverhalten
62
Beziehungsmarketing
55
Relationship marketing
55
service quality
45
Gesundheitsversorgung
32
Health care
32
Hospital
29
Krankenhaus
29
Product quality
27
Produktqualität
27
Dienstleistungssektor
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21
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21
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19
Hochschule
19
customer satisfaction
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Messung
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SERVQUAL
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Arbeitszufriedenheit
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E-commerce
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Electronic Commerce
12
Job satisfaction
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Agariya, Arun Kumar
1
Ahmed, Salma
1
Albuquerque, André Philippi Gonzaga de
1
Amoako-Gyampah, Kwasi
1
Astrini, Nidya Judhi
1
Bert, Steve
1
Bhadury, Joyendu
1
Bossink, Bart
1
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1
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1
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1
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1
Fry, John
1
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1
Grönroos, Christian
1
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1
Gurumurthy, Anand
1
Hu, Sai-quan
1
Huang, Ping-Lung
1
Jankalova, Miriam
1
Jia, Heather H.
1
Jia, Ronnie
1
Kang, Fei
1
Khaled, Amgad S. D.
1
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1
Lee Heng Wei
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1
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1
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1
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1
Miles, Patti Collett
1
Mohd Suki, Norazah
1
Mu, Yu
1
Murray, Eugene
1
Ojasalo, Katri
1
Rakhmawati, Tri
1
Reich, Blaize Horner
1
Saravanan Raman
1
Sarkar, Ashutosh
1
Saunila, Minna
1
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International journal of quality and service sciences
International journal of services and operations management : IJSOM
Total quality management & business excellence
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
21
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
An empirical study of the role of technological acceptance model on retail service industry using a moderation effect
Khaled, Amgad S. D.
;
Ahmed, Salma
- In:
International journal of services and operations …
45
(
2023
)
2
,
pp. 232-246
Persistent link: https://www.econbiz.de/10014311982
Saved in:
3
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
4
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
5
Special issue on: operational excellence in services
Gurumurthy, Anand
(
ed.
);
Sarkar, Ashutosh
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10013257458
Saved in:
6
Development of loyalty through innovation perceived in services
Guimaraes Junior, Djalma Silva
;
Melo, Fagner José …
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 460-484
Persistent link: https://www.econbiz.de/10014226777
Saved in:
7
The impact of open service innovation on perceived service quality of customer in Sari Municipality
Kolaee, Aliraza Safarpour Soukhteh
;
Ghaffari, Rahman
; …
- In:
International journal of services and operations …
43
(
2022
)
2
,
pp. 203-226
Persistent link: https://www.econbiz.de/10013553289
Saved in:
8
New realities in services : challenges and opportunities
Mandal, Pratap Chandra
- In:
International journal of services and operations …
39
(
2021
)
3
,
pp. 438-450
Persistent link: https://www.econbiz.de/10012595483
Saved in:
9
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
10
Service operations in public sector agencies : evidence from NCDMV
Martin, James B.
;
Bhadury, Joyendu
;
Amoako-Gyampah, Kwasi
; …
- In:
International journal of services and operations …
36
(
2020
)
2
,
pp. 161-188
Persistent link: https://www.econbiz.de/10012256767
Saved in:
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