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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of service management"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
205
Service quality
203
Kundenzufriedenheit
102
Customer satisfaction
101
Beziehungsmarketing
60
Consumer behaviour
60
Konsumentenverhalten
60
Relationship marketing
60
Quality management
35
Qualitätsmanagement
35
Dienstleistungssektor
31
Service industry
31
Services
31
Customer service
29
Dienstleistung
29
Kundenservice
29
Health care
21
Gesundheitsversorgung
20
Gesundheitswesen
20
Health care system
20
Customer integration
19
Kundenintegration
19
Beschwerdemanagement
16
Complaint management
16
Krankenhaus
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Arbeitszufriedenheit
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Betriebliche Wertschöpfung
13
Dienstleistungsmanagement
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Hospital
13
Job satisfaction
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Value creation
13
Emotion
12
Service management
12
Hochschule
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101
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202
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3
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203
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12
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English
205
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Edvardsson, Bo
10
Witell, Lars
7
Svensson, Göran
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Elg, Mattias
3
Engström, Jon
3
Gustafsson, Anders
3
Kristensson, Per
3
Padin, Carmen
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Rönnbäck, Åsa
3
Tronvoll, Bård
3
Astrini, Nidya Judhi
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brege, Staffan
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
Grönroos, Christian
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Karlsson, Margareta
2
Leroi-Werelds, Sara
2
Longbottom, David
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Pantouvakis, Angelos
2
Pareigis, Jörg
2
Patrício, Lia
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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International journal of quality and service sciences
Journal of service management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
Service business
109
International journal of productivity and quality management : IJPQM
107
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
203
OLC EcoSci
2
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205
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
3
Editorial: a practical SQUARE Guide on quality service for boards of disability service providers for adults with intellectual disability in Australia
Wallace, Robyn Anne
;
Rimes, Julie
;
Bitsika, Vicki
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014315017
Saved in:
4
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
5
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
6
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
7
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
8
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
9
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
10
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
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