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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of business & industrial marketing"
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Customer satisfaction
208
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Homburg, Christian
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Piller, Frank T.
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International journal of quality and service sciences
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
SpringerLink / Bücher
The journal of business & industrial marketing
Journal of retailing and consumer services
468
Journal of business research : JBR
417
International journal of hospitality management
399
The journal of services marketing
227
The service industries journal
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Tourism management : research, policies, practice
182
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
175
Journal of hospitality marketing & management
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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Journal of service research : JSR
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Services marketing quarterly
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Cogent business & management
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Journal of the Academy of Marketing Science
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
100
Service business
98
Journal of air transport management
95
Journal of service management
94
Asia Pacific journal of marketing and logistics
93
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
91
Journal of strategic marketing
86
Tourism management perspectives : TMP
86
Journal of marketing
85
The international journal of bank marketing : IJBM
77
International journal of productivity and quality management : IJPQM
76
European journal of marketing : EJM
75
International journal of services and operations management
74
Managing service quality : MSQ ; an international journal
71
Journal of retailing
68
Total quality management & business excellence
68
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
377
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1
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10
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377
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date (oldest first)
1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
4
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
5
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
6
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
7
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
8
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad
;
Kler, Arshan
;
Nafees, Lubna
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
Saved in:
9
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
10
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
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