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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Service industry
Dienstleistungsqualität
323
Service quality
323
Customer satisfaction
166
Kundenzufriedenheit
166
Quality management
137
Qualitätsmanagement
137
Consumer behaviour
74
Konsumentenverhalten
74
Beziehungsmarketing
72
Relationship marketing
72
Health care
52
Gesundheitsversorgung
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Krankenhaus
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Product quality
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Produktqualität
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Gesundheitswesen
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service quality
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Patienten
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Patients
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Dienstleistungssektor
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Measurement
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Messung
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Performance measurement
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Performance-Messung
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Beschwerdemanagement
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Complaint management
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Customer loyalty
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Electronic Commerce
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Adamidou, Afroditi
1
Astrini, Nidya Judhi
1
Blasioli, Emanuele
1
Bossink, Bart
1
Brint, Andrew
1
Bröchner, Jan
1
Chen, Ching-Chin
1
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Fry, John
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Hu, Sai-quan
1
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1
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1
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1
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1
Jia, Ronnie
1
Kang, Fei
1
Lee Heng Wei
1
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1
Miles, Patti Collett
1
Mohd Suki, Norazah
1
Mondal, Sanjana
1
Mu, Yu
1
Nikolaidis, Yiannis
1
Ojasalo, Katri
1
Rahman, Zillur
1
Rakhmawati, Tri
1
Reich, Blaize Horner
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Saravanan Raman
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Saunila, Minna
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Subhaseni Chinniah
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1
Syahrial, Erialdi
1
Talib, Faisal
1
Ukko, Juhani
1
Vinig, Tsvi G.
1
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International journal of quality and service sciences
The TQM journal : the international review of organizational improvement
Total quality management & business excellence
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
3
Reinforcing the significance of human factor in achieving quality performance in data-driven supply chain management
Mondal, Sanjana
;
Samaddar, Kaushik
- In:
The TQM journal : the international review of …
35
(
2023
)
1
,
pp. 183-209
Persistent link: https://www.econbiz.de/10014321164
Saved in:
4
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
5
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
6
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
7
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
8
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Saved in:
9
The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi
;
Suzuki, Hideo
;
Schvaneveldt, Shane J.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
Saved in:
10
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
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