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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
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Search: subject:"experience"
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Dienstleistungsqualität
Beziehungsmarketing
265
Relationship marketing
265
Consumer behaviour
147
Konsumentenverhalten
147
Customer satisfaction
138
Kundenzufriedenheit
137
Service quality
130
Customer service
45
Kundenservice
45
Customer integration
37
Dienstleistungssektor
37
Kundenintegration
37
Service industry
37
Customer experience
30
Emotion
28
Services
27
Services marketing
27
Dienstleistungsmarketing
26
Beschwerdemanagement
23
Complaint management
23
Betriebliche Wertschöpfung
22
Dienstleistung
22
Value creation
22
Social Web
21
Social web
21
Customer engagement
20
Loyalty
20
USA
20
United States
20
Lieferantenmanagement
19
Supplier relationship management
19
Customer value
17
Einzelhandel
17
Kundenwert
17
Retail trade
17
Satisfaction
17
Confidence
16
Vertrauen
16
Viral marketing
15
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Undetermined
85
Free
2
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Article
130
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Article in journal
130
Aufsatz in Zeitschrift
130
Conference paper
1
Konferenzbeitrag
1
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English
130
Author
All
Klaus, Philipp
5
Palmer, Adrian
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Dean, David
2
Edvardsson, Bo
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Karlsson, Margareta
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Ahasanul Haque
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anderson, Sidney
1
Anselmsson, Johan
1
Arteaga-Moreno, Francisco
1
Arun Kumar Tarofder
1
Ashill, Nicholas J.
1
Astrini, Nidya Judhi
1
Azam, S. M. Ferdous
1
Baillod, Chloé
1
Bakti, I Gede Mahatma Yuda
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barnes, Donald C.
1
Basu, Debarati
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
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Published in...
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International journal of quality and service sciences
The journal of services marketing
Journal of retailing and consumer services
191
International journal of hospitality management
131
Journal of business research : JBR
112
The service industries journal
81
Journal of hospitality marketing & management
68
International journal of contemporary hospitality management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
55
Services marketing quarterly
52
Journal of service research : JSR
51
Service business
44
Journal of service management
42
Cogent business & management
36
The TQM journal : the international review of organizational improvement
34
Tourism management : research, policies, practice
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of service research
33
Journal of strategic marketing
28
Asia Pacific journal of marketing and logistics
25
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Marketing intelligence & planning
23
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
International journal of services, economics and management
21
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of hospitality and tourism insights
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice : JSTP
17
European journal of marketing : EJM
16
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ECONIS (ZBW)
130
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1
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10
of
130
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
3
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
4
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
5
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
6
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
10
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
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