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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
~subject:"Performance-Messung"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hochschule
Performance-Messung
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
service quality
30
Gesundheitsversorgung
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customer satisfaction
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Students
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Beschwerdemanagement
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Complaint management
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SERVQUAL
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Berbegal-Mirabent, Jasmina
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Marimon, Frederic
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Mas-Machuca, Marta
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Park, Sang-June
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Sharabi, Moshe
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Yi, Youjae
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Abd Al-Aziz Hamed Al-Refaei
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Abdulmajid Mohammed Aldaba
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Elg, Mattias
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Hellström, Andreas
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International journal of quality and service sciences
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
Journal of marketing for higher education
23
The service industries journal
21
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
19
NBER working paper series
14
Economics of education review
13
NBER Working Paper
13
International journal of services and operations management
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of hospitality management
11
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
International review on public and non-profit marketing
11
Services marketing quarterly
11
Discussion paper series / IZA
10
Benchmarking : an international journal ; BIJ
8
Cogent business & management
8
IZA Discussion Paper
8
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
Tourism management : research, policies, practice
7
CESifo working papers
6
Education economics
6
International journal of services, economics and management
6
Journal of Asian finance, economics and business : JAFEB
6
Quality management journal : QMJ
6
The journal of services marketing
6
European research studies
5
Health care management review : HCM review
5
International journal of business information systems : IJBIS
5
International journal of production economics
5
International journal of public sector management : IJPSM
5
Journal of hospitality marketing & management
5
Journal of human resources : JHR
5
Socio-economic planning sciences : the international journal of public sector decision-making
5
Foundations of Management : the journal of Warsaw University of Technology
4
International journal of economic perspectives : IJEP
4
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ECONIS (ZBW)
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
3
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
4
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
5
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
6
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
7
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
8
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
9
Development of engineering education service quality model from faculty perspective
Lakal, Narendra
;
Joshi, Kanchan
;
Jain, Karuna
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1442-1453
Persistent link: https://www.econbiz.de/10012312236
Saved in:
10
Assessment of student satisfaction model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
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