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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Kundenservice"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Kundenservice
Service industry
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
service quality
30
Gesundheitsversorgung
28
Health care
28
Product quality
26
Produktqualität
26
Hospital
25
Krankenhaus
25
Gesundheitswesen
18
Health care system
18
Higher education institution
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Hochschule
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Dienstleistungssektor
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Measurement
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Messung
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customer satisfaction
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Customer service
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Students
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Studierende
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Beschwerdemanagement
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Complaint management
11
Emotion
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Patienten
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SERVQUAL
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Performance measurement
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Performance-Messung
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Abu Khait, Rawan
1
Ahasanul Haque
1
Arun Kumar Tarofder
1
Astrini, Nidya Judhi
1
Azam, S. M. Ferdous
1
Bani-Melhem, Shaker
1
Bossink, Bart
1
Brint, Andrew
1
Bröchner, Jan
1
Chacko, Dony Peter
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1
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1
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1
El Hedhli, Kamel
1
Faridahwati Mohd Shamsudin
1
Fry, John
1
Gera, Rajat
1
Golawala, Fatema Shabbir
1
Grant, Jim
1
Grönroos, Christian
1
Hu, Sai-quan
1
Huang, Ping-Lung
1
Jankalova, Miriam
1
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1
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1
Jose, Ajay
1
Kang, Fei
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Lee Heng Wei
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Lee, Bruce C. Y.
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Lin, Xi
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1
Moussa, Salim
1
Mu, Yu
1
Nikhashemi, Seyed Rajab
1
Ojasalo, Katri
1
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International journal of quality and service sciences
Total quality management & business excellence
The journal of services marketing
76
Journal of retailing and consumer services
73
International journal of hospitality management
68
Journal of business research : JBR
51
The service industries journal
43
Journal of service management
36
Journal of service research : JSR
33
Services marketing quarterly
29
Journal of service research
27
International journal of contemporary hospitality management
26
Service business
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
International journal of services and operations management
20
Journal of hospitality marketing & management
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
International journal of production economics
17
Journal of service theory and practice : JSTP
17
Journal of the Academy of Marketing Science
16
Journal of service theory and practice
15
International journal of quality & reliability management
14
The TQM journal : the international review of organizational improvement
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
Journal of air transport management
13
Managing service quality : MSQ ; an international journal
12
Psychology & marketing
12
Benchmarking : an international journal ; BIJ
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Tourism management : research, policies, practice
10
European journal of operational research : EJOR
9
International journal of productivity and quality management : IJPQM
9
International journal of services and operations management : IJSOM
9
International journal of services, economics and management
9
European journal of marketing
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Journal of travel and tourism marketing
8
The Cornell hospitality quarterly
8
Asia Pacific journal of marketing and logistics
7
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ECONIS (ZBW)
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
3
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
4
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
5
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
6
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
7
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
Saved in:
8
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
9
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
10
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
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