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~isPartOf:"International journal of quality and service sciences"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Beziehungsmarketing
40
Relationship marketing
40
Customer satisfaction
23
Service quality
23
Kundenzufriedenheit
22
Consumer behaviour
20
Konsumentenverhalten
20
Quality management
7
Qualitätsmanagement
7
Customer loyalty
6
Customer integration
5
Customer service
5
Kundenintegration
5
Kundenservice
5
Beschwerdemanagement
4
Complaint management
4
E-commerce
4
Electronic Commerce
4
Emotion
4
Gesundheitsversorgung
4
Health care
4
Loyalty
4
Bank
3
Betriebliche Wertschöpfung
3
Customer engagement
3
Customer experience
3
Dienstleistungssektor
3
Gesundheitswesen
3
Health care system
3
Innovation
3
Schweden
3
Service industry
3
Sweden
3
Value creation
3
Air passenger transport
2
Airline
2
Banking industry
2
Co-creation
2
Confidence
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English
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Dean, David
2
Karlsson, Margareta
2
Ahasanul Haque
1
Anselmsson, Johan
1
Arun Kumar Tarofder
1
Astrini, Nidya Judhi
1
Azam, S. M. Ferdous
1
Bakti, I Gede Mahatma Yuda
1
Basu, Debarati
1
Biswas, Abhijeet
1
Bouranta, Nancy
1
Buk, Tuba Bozaykut
1
Chacko, Dony Peter
1
Chakraborty, Kamalika
1
Clemes, Michael D.
1
Diyana Maslina Hj Ahady
1
Edvardsson, Bo
1
Farhani, Iklima
1
Garvare, Rickard
1
Golawala, Fatema Shabbir
1
Grant, Jim
1
Hapsari, Raditha
1
Jaiswal, Deepak
1
Johansson, Ulf
1
Jose, Ajay
1
Kant, Rishi
1
Koutsothanassi, Eleni
1
Leong, Vai Shiem
1
Lobo, Antonio
1
Mainardes, Emerson Wagner
1
Mathew, Sonia
1
McKechnie, Donelda S.
1
Mitra, Shabana
1
Mitsis, Ann
1
Moussa, Salim
1
Natarajan, Thamaraiselvan
1
Nazlida Muhamad
1
Nikhashemi, Seyed Rajab
1
Nordström, Birgitta
1
Psomas, Evangelos
1
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International journal of quality and service sciences
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
3
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
4
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
5
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
6
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
7
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
8
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
9
Customer reciprocity in greening : the role of service quality
Basu, Debarati
;
Chakraborty, Kamalika
;
Mitra, Shabana
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 238-257
Persistent link: https://www.econbiz.de/10013330613
Saved in:
10
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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