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~isPartOf:"International journal of retail & distribution management"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Customer satisfaction
Relationship marketing
Einzelhandel
111
Retail trade
111
Consumer behaviour
103
Konsumentenverhalten
103
Beziehungsmarketing
68
Brand management
49
Markenführung
49
Lieferkette
37
Supply chain
37
Brand image
26
Markenimage
26
Marketing management
22
Marketingmanagement
22
Kundenzufriedenheit
21
Online retailing
20
Online-Handel
20
Brand
19
Handelsmarke
19
Store brand
19
Luxury goods
18
Luxusgüter
18
Markenartikel
18
Fashion
16
Mode
16
Lieferantenmanagement
15
Supplier relationship management
15
Dienstleistungsqualität
14
Distribution channel
14
Service quality
14
Vertriebsweg
14
Corporate Social Responsibility
13
Corporate social responsibility
13
Food retailing
13
Lebensmitteleinzelhandel
13
Retail
13
Textile distribution
13
Textilhandel
13
USA
13
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27
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72
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72
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72
Conference paper
1
Konferenzbeitrag
1
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English
72
Author
All
Frasquet Deltoro, Marta
2
Ieva, Marco
2
Nor Asiah Omar
2
Rosenbaum, Mark S.
2
Wozniak, Richard
2
Ziliani, Cristina
2
Abbes, Molka
1
Al-Maghrabi, Talal
1
Albaum, Gerald S.
1
Albinsson, Pia A.
1
Alves, Helena
1
Andersson, Pernille
1
Anjaly, Bhawna
1
Ashman, Rachel
1
Audrain-Pontevia, Anne-Françoise
1
Aurier, Philippe
1
Aziz, Mohammed Tareque
1
Babakus, Emin
1
Bagdare, Shilpa
1
Bennett, Dag
1
Berenguer Contrí, Gloria
1
Bezes, Christophe
1
Bhardwaj, Preshth
1
Blackley, Nelson
1
Bouzaabia, Olfa
1
Bouzaabia, Rym
1
Bressolles, Grégory
1
Broderick, Amanda J.
1
Cagatay, Kubulay
1
Calamari, Sage
1
Capatina, Alexandru
1
Caridà, Angela
1
Carlson, Brad D.
1
Cassidy, Kim
1
Cedrola, Elena
1
Cervellon, Marie-Cécile
1
Chang, Shing Wan
1
Chen, Mei Su
1
Chrissikopoulos, Vassilios
1
Cioppi, Marco
1
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International journal of retail & distribution management
Journal of business research : JBR
696
Journal of retailing and consumer services
629
Industrial marketing management : the international journal for industrial and high-tech firms
425
International journal of hospitality management
346
SpringerLink / Bücher
273
The journal of services marketing
268
The service industries journal
220
The journal of business & industrial marketing
201
Journal of the Academy of Marketing Science
179
Journal of strategic marketing
172
International journal of contemporary hospitality management
152
International journal of electronic customer relationship management : IJECRM
149
Journal of hospitality marketing & management
143
Journal of travel and tourism marketing
142
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
137
Journal of service research : JSR
136
Journal of marketing
134
Tourism management : research, policies, practice
134
Journal of service management
124
Asia Pacific journal of marketing and logistics
122
Journal of retailing
115
European journal of marketing : EJM
113
The journal of product & brand management
113
Cogent business & management
111
Psychology & marketing
109
The journal of brand management : an international journal
108
Services marketing quarterly
104
Gabler Edition Wissenschaft
103
Marketing intelligence & planning
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Service business
97
The international journal of bank marketing : IJBM
95
Journal of marketing management : MM
92
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
77
Journal of financial services marketing : JFSM
75
The TQM journal : the international review of organizational improvement
75
Business horizons
73
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ECONIS (ZBW)
72
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72
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1
The importance of key supplier relationship
management
in supply chains
Teller, Christoph
;
Kotzab, Herbert
;
Grant, David B.
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011552654
Saved in:
2
Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country
Poon, Patrick
;
Albaum, Gerald S.
;
Yin, Cheng-Yue
- In:
International journal of retail & distribution management
45
(
2017
)
3
,
pp. 328-342
Persistent link: https://www.econbiz.de/10011640130
Saved in:
3
Modeling specialty store customers' buy/no-buy decisions
Goudge, Darrell
;
Good, Megan C.
;
Hyman, Michael R.
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1260-1276
Persistent link: https://www.econbiz.de/10011815715
Saved in:
4
CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly
;
Paper, David
- In:
International journal of retail & distribution management
40
(
2012
)
11
,
pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
Saved in:
5
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
6
Improving UK retail academic-practitioner research : insights from relationship marketing
Blackley, Nelson
;
Resnick, Sheilagh Mary
;
Cassidy, Kim
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 4-19
Persistent link: https://www.econbiz.de/10011621598
Saved in:
7
Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
International journal of retail & distribution management
45
(
2017
)
6
,
pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
Saved in:
8
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
9
E-tail brand experience's influence on e-brand trust and e-brand loyalty : the moderating role of gender
Khan, Imran
;
Rahman, Zillur
- In:
International journal of retail & distribution management
44
(
2016
)
6
,
pp. 588-606
Persistent link: https://www.econbiz.de/10011602467
Saved in:
10
Channel design to enrich customers' shopping experiences : synchronizing clicks with bricks in an omni-channel perspective, the Direct Optic case
Picot-Coupey, Karine
;
Huré, Elodie
;
Piveteau, Lauren
- In:
International journal of retail & distribution management
44
(
2016
)
3
,
pp. 336-368
Persistent link: https://www.econbiz.de/10011515906
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