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~isPartOf:"International journal of retail & distribution management"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Service quality
Beziehungsmarketing
68
Relationship marketing
68
Consumer behaviour
48
Konsumentenverhalten
48
Einzelhandel
33
Retail trade
33
Customer satisfaction
17
Kundenzufriedenheit
17
Online retailing
16
Online-Handel
16
Confidence
9
Dienstleistungsqualität
9
E-commerce
9
Electronic Commerce
9
Vertrauen
9
Brand management
8
Markenführung
8
Internet marketing
7
Online-Marketing
7
Website
7
Distribution channel
6
Marketing management
6
Marketingmanagement
6
Vertriebsweg
6
Brand image
5
Markenimage
5
Salespeople
5
Verkaufspersonal
5
Customer experience
4
Customer integration
4
France
4
Frankreich
4
Kundenbindungsprogramm
4
Kundenintegration
4
Lieferantenmanagement
4
Loyalty
4
Loyalty program
4
Sales promotion
4
Satisfaction
4
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English
9
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Nor Asiah Omar
2
Bennett, Dag
1
Bouzaabia, Olfa
1
Bouzaabia, Rym
1
Bressolles, Grégory
1
Capatina, Alexandru
1
Cioppi, Marco
1
Das, Gopal
1
Deans, Kenneth R.
1
Deshwal, Pankaj
1
Durrieu, Francois
1
Grunwald, Guido
1
Lin, Zhibin
1
Musa, Rosidah
1
Savelli, Elisabetta
1
Standop, Dirk
1
Suhaily Mohd Ramly
1
Tombari, Federica
1
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International journal of retail & distribution management
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of services, economics and management
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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ECONIS (ZBW)
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1
Exploring the influence of store attributes on customer experience and customer engagement
Suhaily Mohd Ramly
;
Nor Asiah Omar
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1138-1158
Persistent link: https://www.econbiz.de/10011815069
Saved in:
2
Web atmospherics as drivers of shopping centres' customer loyalty
Savelli, Elisabetta
;
Cioppi, Marco
;
Tombari, Federica
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1213-1240
Persistent link: https://www.econbiz.de/10011815154
Saved in:
3
Antecedents and consequences of trust : an e-tail branding perspective
Das, Gopal
- In:
International journal of retail & distribution management
44
(
2016
)
7
,
pp. 713-730
Persistent link: https://www.econbiz.de/10011595575
Saved in:
4
Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj
- In:
International journal of retail & distribution management
44
(
2016
)
9
,
pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
Saved in:
5
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
6
Examining retail customer experience and the moderation effect of loyalty programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
7
Retail logistics service quality : a cross-cultural survey on customer perceptions
Bouzaabia, Rym
;
Bouzaabia, Olfa
;
Capatina, Alexandru
- In:
International journal of retail & distribution management
41
(
2013
)
8
,
pp. 627-647
Persistent link: https://www.econbiz.de/10009771131
Saved in:
8
Measuring service quality in retail loyalty programmes (LPSQual) : implications for retailers' retention strategies
Nor Asiah Omar
;
Musa, Rosidah
- In:
International journal of retail & distribution management
39
(
2011
)
10
,
pp. 759-784
Persistent link: https://www.econbiz.de/10009376916
Saved in:
9
How to solve product-harm crises in retailing? : empirical insights from service recovery and negative publicity research
Standop, Dirk
;
Grunwald, Guido
- In:
International journal of retail & distribution management
37
(
2009
)
11
,
pp. 915-932
Persistent link: https://www.econbiz.de/10009521952
Saved in:
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