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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Occasional papers"
~isPartOf:"Services marketing quarterly"
~subject:"Consumer behaviour"
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Search: subject_exact:"Tertiary sector"
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Consumer behaviour
Dienstleistungssektor
52
Service industry
52
Dienstleistungsqualität
22
Service quality
22
Dienstleistung
13
Services
13
Customer satisfaction
12
Kundenzufriedenheit
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customer satisfaction
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Mangleburg, Tamara
2
Savas-Hall, Selen
2
Bebko, Charlene
1
Carter, Leanne
1
Cloutier, Jacinthe
1
D'Alessandro, Steven
1
El-Bassiouny, Noha
1
Fuller, Rachel
1
Godwin, Benny J.
1
Gong, Taeshik
1
Gray, David
1
Hamed, Sara
1
Johnson, Lester W.
1
Koku, P. Sergius
1
Koku, Paul Sergius
1
Korai, Bernard
1
Kunstler, Breanne
1
Lee, Kangcheol
1
Leisen Pollack, Birgit
1
Merolli, Mark
1
Ouellet, Claudine
1
Pervan, Simon
1
Sciulli, Lisa M.
1
Sukwadi, Ronald
1
Ternès, Anabel
1
Wright, Rowena
1
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International journal of services, economics and management
Occasional papers
Services marketing quarterly
The journal of services marketing
29
Journal of retailing and consumer services
20
The service industries journal
15
Journal of business research : JBR
13
Journal of service management
11
Journal of service research : JSR
11
International journal of hospitality management
9
Journal of service research
8
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
SpringerLink / Bücher
5
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
4
Asia Pacific journal of marketing and logistics
4
International journal of contemporary hospitality management
4
International journal of services and operations management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of consumer behaviour : an international research review
3
Journal of marketing
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
European journal of management and business economics : EJM&BE
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Fokus Dienstleistungsmarketing
2
International journal of services and operations management : IJSOM
2
Inventi impact: retailing & consumer services
2
Journal of Contemporary Issues in Business and Government
2
Journal of business-to-business marketing
2
Journal of consumer marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing management : MM
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Materialien / RWI
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ECONIS (ZBW)
11
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1
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
2
Really new services : perceived risk and adoption intentions
Savas-Hall, Selen
;
Koku, Paul Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 485-503
Persistent link: https://www.econbiz.de/10013416992
Saved in:
3
Service provider hesitation in credence services : the importance of customer expectations?
Fuller, Rachel
;
Pervan, Simon
;
Kunstler, Breanne
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 504-519
Persistent link: https://www.econbiz.de/10013416993
Saved in:
4
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
5
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
6
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
7
Understanding the antecedents of service decisions : an integration of service promiscuity and customer citizenship behaviour
Godwin, Benny J.
;
Wright, Rowena
- In:
International journal of services, economics and management
10
(
2019
)
1
,
pp. 34-54
Persistent link: https://www.econbiz.de/10012178909
Saved in:
8
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
9
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
10
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
1
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