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~isPartOf:"International journal of services, economics and management"
~language:"eng"
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Search: subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
5
Service management
5
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
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Innovation
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New product development
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service quality
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services management
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Balanced Scorecard
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Balanced scorecard
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Beziehungsmarketing
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Dienstleistung
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Dienstleistungssektor
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IPA
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MCTs
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Gai, Guofeng
1
Gotcher, Don
1
Greguš, Michal
1
Ivanochko, Iryna
1
Kim, Seung-Hwan
1
Pan, Ruei-Bin
1
Perrone, Anthony
1
Sukwadi, Ronald
1
Tsai, Yao-Te
1
Urikova, Oksana
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Wang, Ying
1
Weng, Shao-Jen
1
Wong, Ho Yin
1
Wu, Guoping
1
Wu, Tai-Hsi
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International journal of services, economics and management
Journal of service management
32
International journal of hospitality management
29
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
International journal of services and operations management
13
Competition in higher education branding and marketing : national and global perspectives
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
SpringerLink / Bücher
9
International journal of services technology and management
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Journal of business research : JBR
7
Handbook of service science ; [Vol. 1]
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Manufacturing & service operations management : M & SOM
6
Cornell hospitality quarterly : CQ
5
Faculty & research / Insead : working paper series
5
Information systems and e-business management : ISeB
5
Information systems management
5
Public management review
5
Service design and delivery
5
The journal of business & industrial marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European management journal
4
Journal of service theory and practice : JSTP
4
Lecture notes in business information processing : LNBIP
4
Management decision : MD
4
Operations management research : OMR ; advancing practice through theory
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1
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
2
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
3
Mobile technologies enabling collaborative services management
Ivanochko, Iryna
;
Urikova, Oksana
;
Greguš, Michal
- In:
International journal of services, economics and management
6
(
2014
)
4
,
pp. 310-326
Persistent link: https://www.econbiz.de/10011471668
Saved in:
4
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
5
The development and validity of new service development scale : using a balanced scorecard approach
Wu, Guoping
;
Gai, Guofeng
;
Wang, Ying
- In:
International journal of services, economics and management
2
(
2010
)
2
,
pp. 137-147
Persistent link: https://www.econbiz.de/10003971738
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