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~isPartOf:"International journal of services, economics and management"
~subject:"Hospital"
~subject:"Service quality"
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Hospital
Service quality
Dienstleistungsqualität
75
Customer satisfaction
44
Kundenzufriedenheit
44
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
19
Relationship marketing
19
service quality
15
customer satisfaction
12
Quality management
11
Qualitätsmanagement
11
Malaysia
8
Customer service
7
Kundenservice
7
Hotel industry
6
Hotellerie
6
India
6
Indien
6
Mobile communications
6
Mobilkommunikation
6
SERVQUAL
6
Structural equation model
6
Strukturgleichungsmodell
6
Online retailing
5
Online-Handel
5
Students
5
Studierende
5
Bank
4
China
4
Confidence
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Fuzzy sets
4
Fuzzy-Set-Theorie
4
Gesundheitsversorgung
4
Health care
4
Higher education institution
4
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4
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Article
71
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4
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75
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75
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4
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4
Case study
1
Fallstudie
1
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75
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Akroush, Mamoun N.
3
Abdul Rahman
2
Cham Tat Huei
2
Norzalita Abd Aziz
2
Abudaqa, Anas
1
Adekoya, Adeyemi A.
1
Affara, Israa B.
1
Agbejule, Adebayo
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Alblooshi, Tareq
1
Alireza Habibi
1
Andronikidis, Andreas
1
Anh T. Ha
1
Anlesinya, Alex
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Attari, Mahdi Yousefi Nejad
1
Atılgan, Kalender Özcan
1
Azis, Yudi
1
Azli, Moer
1
Baber, Hasnan
1
Bakhshandeh, Ghasem
1
Bang, Nguyen
1
Barros, Marta Duarte de
1
Bataineh, Abdullah Q.
1
Bellou, Victoria
1
Ben-Ayed, Omar
1
Benevolo, Clara
1
Bernier, Rémy
1
Bhati, Narender Singh
1
Bidokhti, Bahare Sabzevari
1
Bonuedi, Amy Afi
1
Boon Liat Cheng
1
Brefo-Manuh, Adwoa Benewaa
1
Buhyl, Bohdan
1
Bukari, Zakari
1
Cheah, Jun-Hwa
1
Chetouane, Fatah
1
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Published in...
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International journal of services, economics and management
International journal of hospitality management
403
Journal of retailing and consumer services
332
The service industries journal
291
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
113
International journal of quality and service sciences
111
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
75
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11
Validation of customers' perceived e-
service
quality
determinants : a confirmatory factor analysis approach
Bhati, Narender Singh
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 97-118
Persistent link: https://www.econbiz.de/10012285562
Saved in:
12
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
13
Examining customers' perception of electronic shopping mall's e-
service
quality
Li, Xin Tong
;
Abdul Rahman
;
Connie, Gan
;
Osman, Zahir
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
Saved in:
14
Service
quality
and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Saved in:
15
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
16
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
17
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
18
Demand for courier services : determinants for customer organisations in a developing country
Tiamiyu, Mutawakilu A.
;
Eigbe, Oserere E.
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 177-207
Persistent link: https://www.econbiz.de/10012035884
Saved in:
19
Antecedents and outcomes of telecom reputation in Ghana
Anlesinya, Alex
;
Bukari, Zakari
;
Bonuedi, Amy Afi
; …
- In:
International journal of services, economics and management
9
(
2018
)
1
,
pp. 36-60
Persistent link: https://www.econbiz.de/10011971872
Saved in:
20
Role of information of
service
quality
in formation of behavioural intention among students : empirical analysis in university settings
Gadhavi, Dharmesh D.
;
Patel, Jayesh D.
;
Shukla, Yupal S.
- In:
International journal of services, economics and management
9
(
2018
)
1
,
pp. 61-76
Persistent link: https://www.econbiz.de/10011971901
Saved in:
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