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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service research : JSR"
~subject:"Service quality"
~subject:"Service-Dominant Logic"
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Search: subject_exact:"Customer equity"
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Service quality
Service-Dominant Logic
Customer value
26
Kundenwert
26
Beziehungsmarketing
16
Relationship marketing
16
Betriebliche Wertschöpfung
10
Dienstleistungsqualität
10
Value creation
10
Customer integration
8
Customer satisfaction
8
Kundenintegration
8
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Consumer behaviour
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Service-dominant logic
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value creation
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service
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value co-creation
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Marketing theory
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Services marketing
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Vertrauen
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Viral marketing
2
Virales Marketing
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resource integration
2
service dominant logic
2
value
2
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1
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Sweeney, Jillian C.
2
Abu Bakar Sade
1
Ahonen, Toni
1
Barrios, Andrés
1
Blocker, Christopher P.
1
Brodie, Roderick J.
1
Cambra-Fierro, Jesús
1
Ciuchita, Robert
1
Danaher, Tracey S.
1
Doorn, Jenny van
1
Faßnacht, Martin
1
Gruen, Thomas W.
1
Guo, Lin
1
Hasliza Hassan
1
Huiskonen, Janne
1
Karppinen, Henri
1
Ketabi, Saeedeh
1
Koivuniemi, Jouni
1
Lappalainen, Inka
1
Larivière, Bart
1
Lotz, Sherry L.
1
Mahr, Dominik
1
McColl-Kennedy, Janet R.
1
Melero-Polo, Iguácel
1
Moeller, Sabine
1
Muhammad Sabbir Rahman
1
Negi, Rakshit
1
Ng, Sylvia C.
1
Nuutinen, Maaria
1
Odekerken-Schröder, Gaby
1
Plewa, Carolin
1
Ranjbarian, Bahram
1
Sajtos, Laszlo
1
Seppänen, Kaisa
1
Sesé, F. Javier
1
Tang, Chuanyi
1
Valjakke, Tiina
1
Whittome, James
1
Yavari, Zahra
1
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International journal of services and operations management
Journal of service research : JSR
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of retailing and consumer services
11
Marketing theory
10
International journal of contemporary hospitality management
9
Journal of service management
7
Journal of hospitality and tourism insights
6
Journal of service theory and practice : JSTP
6
The journal of services marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
5
Service business
5
The TQM journal : the international review of organizational improvement
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
4
Journal of marketing management : MM
4
Tourism management : research, policies, practice
4
Cogent business & management
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of business-to-business marketing
3
Journal of strategic marketing
3
Management decision : MD
3
Marketing : ZFP ; journal of research and management
3
AMS review : official publication of the Academy of Marketing Science
2
Australasian marketing journal
2
Electronic commerce research
2
European Sport management quarterly : ESMQ
2
European business review : EBR ; the official journal of the International Management Centres, Europe
2
European journal of marketing
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail and distribution management
2
Journal of business economics and management
2
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ECONIS (ZBW)
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1
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
2
Framing transformation dynamics towards service-orientation : alternative trajectories of B2B relations
Lappalainen, Inka
;
Valjakke, Tiina
;
Ahonen, Toni
; …
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 131-157
Persistent link: https://www.econbiz.de/10012008950
Saved in:
3
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
4
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
5
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
6
Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
7
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
8
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
9
The transformative value of a service experience
Blocker, Christopher P.
;
Barrios, Andrés
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011336512
Saved in:
10
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
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