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~isPartOf:"International journal of services and operations management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Service quality"
~subject:"Services"
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Search: subject_exact:"Customer value"
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Service quality
Services
Customer value
22
Kundenwert
22
Betriebliche Wertschöpfung
13
Value creation
13
Beziehungsmarketing
11
Customer integration
11
Kundenintegration
11
Relationship marketing
11
Customer satisfaction
8
Kundenzufriedenheit
8
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
6
Holiday behaviour
4
Service-Dominant Logic
4
Service-dominant logic
4
Tourism
4
Tourism industry
4
Tourismuswirtschaft
4
Urlaubsverhalten
4
Value co-creation
4
Dienstleistung
3
Hotel industry
3
Hotellerie
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Lieferantenmanagement
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Marketing theory
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Marketingtheorie
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Supplier relationship management
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Tourismus
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Brand image
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Brand management
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Co-creation
2
Customer service
2
Dienstleistungssektor
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Ecotourism
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Ethiopia
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Abu Bakar Sade
1
Berenguer Contrí, Gloria
1
Busser, James A.
1
González-Mansilla, Óscar
1
Hasliza Hassan
1
Huiskonen, Janne
1
Järvi, Henna
1
Karppinen, Henri
1
Keränen, Joona
1
Ketabi, Saeedeh
1
Koivuniemi, Jouni
1
Muhammad Sabbir Rahman
1
Negi, Rakshit
1
Ranjbarian, Bahram
1
Ritala, Paavo
1
Seppänen, Kaisa
1
Serra-Cantallops, Antoni
1
Shah, Tejas R.
1
Shulga, Lenna V.
1
Vilko, Jyri
1
Yavari, Zahra
1
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International journal of services and operations management
Tourism management : research, policies, practice
International journal of hospitality management
13
Journal of business research : JBR
12
Journal of retailing and consumer services
12
The service industries journal
12
Journal of service research : JSR
9
The journal of services marketing
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
The TQM journal : the international review of organizational improvement
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Journal of strategic marketing
3
Management decision : MD
3
Marketing theory
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of Air Transport Management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
The international journal of bank marketing : IJBM
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
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ECONIS (ZBW)
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1
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
2
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
3
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
4
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
5
Conceptualising the framework for effectiveness of customer value co-creation in service innovation
Shah, Tejas R.
- In:
International journal of services and operations management
31
(
2018
)
1
,
pp. 121-136
Persistent link: https://www.econbiz.de/10011981101
Saved in:
6
Co-created value : multidimensional scale and nomological network
Busser, James A.
;
Shulga, Lenna V.
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 69-86
Persistent link: https://www.econbiz.de/10011775064
Saved in:
7
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
8
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
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