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~isPartOf:"International journal of services and operations management"
~language:"ell"
~language:"eng"
~language:"fin"
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Search: subject:"service"
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| 4 applied filters
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Subject
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
57
Kundenzufriedenheit
57
service quality
34
Dienstleistungssektor
33
Quality management
33
Qualitätsmanagement
33
Service industry
33
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
27
India
27
Indien
27
Relationship marketing
27
Customer service
19
Kundenservice
19
Lieferkette
19
Supply chain
19
Performance measurement
16
Performance-Messung
16
customer satisfaction
16
Dienstleistungsmanagement
13
Service management
13
AHP approach
12
AHP-Verfahren
12
Betriebliche Wertschöpfung
12
Lieferantenmanagement
12
Logistics provider
12
Logistikdienstleister
12
Supplier relationship management
12
Value creation
12
Mobile communications
10
Mobilkommunikation
10
SERVQUAL
10
Bank
9
Dienstleistung
9
Factor analysis
9
Faktorenanalyse
9
Gesundheitswesen
9
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Undetermined
27
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Article
182
Book / Working Paper
1
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Article in journal
183
Aufsatz in Zeitschrift
183
Case study
6
Fallstudie
6
Collection of articles of several authors
1
Sammelwerk
1
Language
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Modern Greek (1453-)
English
Finnish
Author
All
Kamble, Sachin S.
4
Karppinen, Henri
4
Raut, Rakesh D.
4
Shahin, Arash
4
Adil, Mohd
3
Asif, Muhammad
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shirouyehzad, Hadi
3
Smith, Alan D.
3
Sohani, Nagendra
3
Akroush, Mamoun N.
2
Aryanezhad, Mir-Bahador
2
Backhouse, Chris J.
2
Bagodi, Virupaxi
2
Chaudhuri, Ranjan
2
Dubey, Rameshwar
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Jaaron, Ayham A. M.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Min, Ho-key
2
Rajagopal
2
Satapathy, Suchismita
2
Tavakoli, Mohammad Mahdi
2
Tinnilä, Markku
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Adel, Riham
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
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Published in...
All
International journal of services and operations management
IMF country report
1,242
The service industries journal
730
NBER working paper series
679
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
584
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
525
Discussion paper series / IZA
504
Journal of retailing and consumer services
477
European journal of operational research : EJOR
450
The journal of services marketing
417
International journal of production economics
405
International journal of production research
376
Transportation research / E : an international journal
326
Discussion paper / Centre for Economic Policy Research
323
Industrial marketing management : the international journal for industrial and high-tech firms
306
Policy research working paper : WPS
297
SpringerLink / Bücher
284
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
255
IZA Discussion Paper
250
IMF working papers
248
Public management review
241
International journal of contemporary hospitality management
238
Service business
232
Journal of service research : JSR
217
Working paper
213
Telecommunications policy : the international journal of digital economy, data sciences and new media
212
IMF Working Papers
211
Management science : journal of the Institute for Operations Research and the Management Sciences
210
Services marketing quarterly
209
Journal of air transport management
198
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
Auditing : a journal of practice & theory
182
Tourism management : research, policies, practice
182
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ECONIS (ZBW)
183
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Date (oldest first)
1
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to
service
encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
2
Contact centre
service
excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
3
The impact of
service
quality in postal services: the mediating role of self-
service
technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
4
Analysing courts as a professional
service
operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
5
Innovation development in
service
firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
6
Examining the
service
value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
7
Exploring consumer power triggers in retail and
service
settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
8
Sport industry
service
attributes,
service
experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
9
Service
gap deployment : a framework to link quality gaps to
service
activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
10
Towards an efficient IS
service
management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
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