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~isPartOf:"International journal of services and operations management"
~subject:"SERVQUAL"
~subject:"Standardization"
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SERVQUAL
Standardization
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
11
TQM
10
Performance measurement
9
Performance-Messung
9
Lieferkette
8
Six Sigma
8
Supply chain
8
total quality management
8
AHP approach
7
AHP-Verfahren
7
Business process management
7
Dienstleistungssektor
7
Fuzzy sets
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Fuzzy-Set-Theorie
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Hospital
7
Krankenhaus
7
Lean Management
7
Lean management
7
Prozessmanagement
7
Service industry
7
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Gesundheitswesen
5
Health care system
5
Project management
5
Projektmanagement
5
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English
11
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Alawamleh, Mohammad
1
Antunes, Marina Godinho
1
Bhaskar, N. Udaya
1
Bouami, Driss
1
Charkaoui, Abdelghani
1
Chiarini, Andrea
1
Devi, P. Uma Maheswari
1
El Yacoubi El Idrissi, Houda
1
Ershadi, Mohammad Javad
1
Esmaeili, Ahmad
1
Franceschini, Fiorenzo
1
Gupta, Atul
1
Justino, Maria do Rosário
1
Kahnali, Reza Ahmadi
1
Kounis, Leo D.
1
Kundum, Goutam Kumar
1
Majumdar, Jyoti Prakas
1
Manohar, B. Marali
1
Mastrogiacomo, Luca
1
Mazzawi, Randa
1
Niaki, Seyed Taghi Akhavan
1
Panagopoulos, N.
1
Quirós, Joaquín Texeira
1
Rao, B. Sankara
1
Sadeghee, Razieh
1
Shekhar, B. Raja
1
Vagnoni, Emidia
1
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International journal of services and operations management
International journal of quality & reliability management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
The TQM journal : the international review of organizational improvement
46
International journal of productivity and quality management : IJPQM
44
Total quality management & business excellence
41
Amfiteatru economic : an economic and business research periodical
16
Quality management journal : QMJ
16
Journal of industrial engineering and management : JIEM
13
International journal of production economics
11
International journal of services and standards
11
Quality management in food chains : [EAAE Seminar on Quality Management and Quality Assurance in Food Chains held at the Georg-August-University of Goettingen in 2005]
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of production research
8
Corporate social responsibility and environmental management
7
Journal of payments strategy & systems
7
Business strategy and the environment
6
Revue d'économie industrielle
6
Benchmarking : an international journal
5
Business process management journal
5
ISO 9001, ISO 14001, and new management standards
5
International journal of quality and service sciences
5
Journal of business ethics : JOBE
5
Journal of open innovation : technology, market, and complexity
5
Journal of operations management
5
Normalisation et organisation de l'industrie
5
Beiträge zur Hochschulpolitik
4
Benchmarking : an international journal ; BIJ
4
DIN-Taschenbuch
4
IEEE transactions on engineering management : EM
4
International journal of business excellence
4
International journal of services, economics and management
4
International journal of six sigma and competitive advantage : IJSSCA
4
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
4
The international journal of productivity and performance management
4
Cogent business & management
3
ERIM report series research in management
3
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
3
Entrepreneurship - BEF
3
European journal of operational research : EJOR
3
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ECONIS (ZBW)
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1
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
2
Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa
;
Alawamleh, Mohammad
- In:
International journal of services and operations management
32
(
2019
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
Saved in:
3
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas
;
Kundum, Goutam Kumar
;
Manohar, …
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
Saved in:
4
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
5
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
6
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
7
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
8
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
9
Integrated management system : towards a new approach and a new model
El Yacoubi El Idrissi, Houda
;
Bouami, Driss
;
Charkaoui, …
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 338-359
Persistent link: https://www.econbiz.de/10011281695
Saved in:
10
A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
Chiarini, Andrea
;
Vagnoni, Emidia
- In:
International journal of services and operations management
18
(
2014
)
2
,
pp. 159-178
Persistent link: https://www.econbiz.de/10010393863
Saved in:
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