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~isPartOf:"International journal of services and operations management"
~subject:"Service quality"
~subject:"Standardization"
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Service quality
Standardization
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
Industrie
11
Lean Production
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Lean production
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Manufacturing industries
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Performance-Messung
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Lieferkette
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total quality management
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Consumer behaviour
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SERVQUAL
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Beziehungsmarketing
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Kamakoty, Juhi
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Sohani, Nagendra
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1
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El Yacoubi El Idrissi, Houda
1
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
134
The TQM journal : the international review of organizational improvement
105
International journal of productivity and quality management : IJPQM
103
International journal of quality & reliability management
100
Total quality management & business excellence
76
Quality management journal : QMJ
59
International journal of quality and service sciences
33
International journal of production research
31
Amfiteatru economic : an economic and business research periodical
25
Beiträge zur Hochschulpolitik
23
International journal of production economics
23
Benchmarking : an international journal ; BIJ
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
International journal of six sigma and competitive advantage : IJSSCA
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Cogent business & management
16
Journal of industrial engineering and management : JIEM
16
European research studies
15
International journal of services and standards
15
European journal of operational research : EJOR
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
The service industries journal
14
Benchmarking : an international journal
13
Business process management journal
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
Service business
13
International journal of services, economics and management
12
Manufacturing & service operations management : M & SOM
12
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and operations management : IJSOM
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Quality management in food chains : [EAAE Seminar on Quality Management and Quality Assurance in Food Chains held at the Georg-August-University of Goettingen in 2005]
10
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ECONIS (ZBW)
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1
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
2
Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa
;
Alawamleh, Mohammad
- In:
International journal of services and operations management
32
(
2019
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
Saved in:
3
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas
;
Kundum, Goutam Kumar
;
Manohar, …
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
Saved in:
4
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
5
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
6
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
7
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
8
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
9
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
10
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
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