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~isPartOf:"International journal of services and standards"
~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
~subject:"Qualitätsmanagement"
~subject:"Verkaufspersonal"
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Qualitätsmanagement
Verkaufspersonal
Customer service
8
Kundenservice
8
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Customer satisfaction
4
Kundenzufriedenheit
4
Dienstleistung
2
Dienstleistungssektor
2
Mitarbeiter
2
Quality management
2
Salespeople
2
Service industry
2
Arbeitsverhalten
1
Aussehen
1
Beschwerdemanagement
1
Bewertung
1
Boardman soft systems methodology
1
Complaint management
1
Consumer behaviour
1
Customer integration
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Dienstleistungshandel
1
EWMA
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Evaluation
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Experiment
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Hospital
1
Interaktion
1
Jordan
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Jordanien
1
Konsumentenverhalten
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Krankenhaus
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Kunde
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Kundenbindung
1
Kundenintegration
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Kundenmanagement
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Mobile communications
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Mobilkommunikation
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Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Ashton, Triss
1
Evangelopoulos, Nicholas
1
Fichtel, Sina
1
Prybutok, Victor R.
1
Specht, Nina
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International journal of services and standards
Schriftenreihe Schwerpunkt Marketing
International journal of hospitality management
7
Journal of business research : JBR
7
Journal of retailing and consumer services
7
Journal of service research : JSR
6
The TQM journal : the international review of organizational improvement
5
The service industries journal
5
Gabler Edition Wissenschaft
4
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Journal of retailing
4
Journal of service research
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
The journal of services marketing
4
Benchmarking : an international journal ; BIJ
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of services and operations management
3
Journal of service theory and practice
3
Springer eBook Collection / Business and Economics
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Management information systems : mis quarterly
2
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
2
Service business
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
African journal of economic and management studies : AJEMS
1
An introduction to industrial service design
1
Arbeitspapier zur Schriftenreihe Schwerpunkt Marketing
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
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ECONIS (ZBW)
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1
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
2
Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A.
;
Akroush, Mamoun N.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 50-77
Persistent link: https://www.econbiz.de/10009245080
Saved in:
3
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
4
Erfolgsfaktor Service : warum und wie Mitarbeiter im persönlichen Kontakt zum Kunden begeistern
Specht, Nina
-
2008
Persistent link: https://www.econbiz.de/10013427488
Saved in:
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