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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Customer satisfaction
Relationship marketing
Emotion
14
Consumer behaviour
6
Dienstleistungsqualität
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Service quality
6
Viet Nam
4
Vietnam
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Cognition
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Customer Satisfaction
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Service Quality
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Beziehungsmarketing
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Employee retention
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Kaufentscheidung
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Mitarbeiterbindung
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Adaptive Sales Behavior
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Auslandsaufenthalt
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Ali, Md. Julfikar
1
Badawi, Badawi
1
Bui Nhat Vuong
1
Ha Nam Khanh Giao
1
Hartati, Wiwi
1
Kejing, Zhang
1
Lien Le Thi Phuong
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Luu Thanh Tan Nguyen
1
Mamoon, Zahidur Rahman
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Muslichah, Istyakara
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Pham Ngoc Tram Anh
1
Quang Hung Le
1
Rahaman, Md. Atikur
1
Safitri, Julia
1
Sri Lestari Prasilowati
1
Suyanto, Suyanto
1
Taru, Rupali Dilip
1
Thi Ngan Pham
1
Thi Trang Tran
1
Thy Nguyen Thi Anh
1
Tu Tran Ngoc
1
Tung Tran Anh
1
Vinh Pham Quang
1
Wardani, Mursida Kusuma
1
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Journal of Asian finance, economics and business : JAFEB
International journal of hospitality management
74
Journal of business research : JBR
55
Journal of retailing and consumer services
48
The journal of services marketing
29
Journal of travel and tourism marketing
24
Journal of hospitality marketing & management
21
The service industries journal
17
Tourism management : research, policies, practice
17
Psychology & marketing
16
The journal of brand management : an international journal
16
International journal of contemporary hospitality management
15
The journal of product & brand management
15
Tourism management perspectives : TMP
15
European journal of marketing : EJM
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Service business
13
Journal of service research : JSR
12
Journal of marketing management : MM
11
Journal of service theory and practice : JSTP
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of the Academy of Marketing Science
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Services marketing quarterly
9
Journal of business ethics : JOBE
8
Journal of service management
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of market research
7
International journal of quality and service sciences
7
Journal of customer behaviour
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
European journal of marketing
6
Global business review
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
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ECONIS (ZBW)
6
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1
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
2
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati
;
Suyanto, Suyanto
;
Safitri, Julia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
Saved in:
3
Customer satisfaction with less than container load cargo services in HoChiMinh City, Vietnam
Ha Nam Khanh Giao
;
Thy Nguyen Thi Anh
;
Bui Nhat Vuong
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 333-344
Persistent link: https://www.econbiz.de/10012670685
Saved in:
4
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
5
Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur
;
Ali, Md. Julfikar
;
Kejing, Zhang
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
Saved in:
6
The impact of Click and Collect’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Quang Hung Le
;
Luu Thanh Tan Nguyen
;
Pham Ngoc Tram Anh
- In:
Journal of Asian finance, economics and business : JAFEB
6
(
2019
)
1
,
pp. 195-203
Persistent link: https://www.econbiz.de/10012035617
Saved in:
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