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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Customer satisfaction"
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Subject
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Customer satisfaction
Kundenzufriedenheit
153
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
95
Konsumentenverhalten
95
Beziehungsmarketing
68
Relationship marketing
68
Hotel industry
63
Hotellerie
63
Job satisfaction
62
Arbeitszufriedenheit
46
Gastronomie
34
Restaurant industry
34
satisfaction
27
Emotion
23
job satisfaction
23
Employee retention
21
Beschwerdemanagement
20
Complaint management
20
Mitarbeiterbindung
20
service quality
19
Arbeitsverhalten
18
Hospital
18
Krankenhaus
18
Tourism employees
18
Tourismusberufe
18
Work behaviour
18
customer satisfaction
18
Viral marketing
17
Virales Marketing
17
Arbeitskräfte
16
China
16
Workforce
16
Holiday behaviour
14
Urlaubsverhalten
14
Customer service
13
Gastgewerbe
13
Hospitality industry
13
Kundenservice
13
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Undetermined
109
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1
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Article
155
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Article in journal
153
Aufsatz in Zeitschrift
153
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English
153
Undetermined
2
Author
All
Han, Heesup
4
Bilgihan, Anil
3
DiPietro, Robin B.
3
Goh, Ben
3
Kim, Mi Ran
3
Prayag, Girish
3
Qu, Hailin
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Cain, Lisa
2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Cranage, David A.
2
Fan, Alei
2
Gregory, Amy M.
2
Grobelna, Aleksandra
2
Hsiao, Aaron
2
Huang, Songshan
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
Lehto, Xinran Y.
2
Lim, Weng Marc
2
Lin, Ingrid Y.
2
Liu, Chih-Hsing
2
Ma, Emily
2
Mattila, Anna S.
2
Mavondo, Felix
2
Miao, Li
2
Mostafa Rasoolimanesh, S.
2
O'Connor, Peter
2
Okumus, Fevzi
2
Ouyang, Zhe
2
Prentice, Catherine
2
Ramkissoon, Haywantee
2
Ro, Heejung
2
Sharifi, Seyed Shahin
2
Tanford, Sarah
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
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Published in...
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Journal of Business Ethics
Journal of hospitality marketing & management
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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Source
All
ECONIS (ZBW)
153
RePEc
2
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1
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155
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1
Well-being, affective commitment and job
satisfaction
: influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
2
Effects of social interaction flow on experiential quality, service quality and
satisfaction
: moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
3
Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA
Cifci, Ibrahim
;
Kahraman, Onur Cuneyt
;
Tiwari, Sunil
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 843-869
Persistent link: https://www.econbiz.de/10014369545
Saved in:
4
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
5
Effect of value co-creation on customer
satisfaction
: the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
6
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
7
Impact of cultural contact on
satisfaction
and attachment : mediating roles of creative experiences and cultural memories
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012256130
Saved in:
8
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
9
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
10
Sealing the deal : factors influencing guest
satisfaction
with accommodation daily deals
Cox, Carmen
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 532-551
Persistent link: https://www.econbiz.de/10011754013
Saved in:
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