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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of hospitality marketing & management"
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Search: subject:"Satisfaction"
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Customer satisfaction
155
Kundenzufriedenheit
153
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
95
Konsumentenverhalten
95
Beziehungsmarketing
68
Relationship marketing
68
Hotel industry
63
Hotellerie
63
Job satisfaction
62
Arbeitszufriedenheit
46
Gastronomie
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34
satisfaction
27
Emotion
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job satisfaction
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Employee retention
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Beschwerdemanagement
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Complaint management
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Mitarbeiterbindung
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service quality
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Arbeitsverhalten
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Hospital
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customer satisfaction
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191
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191
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English
191
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Kim, Peter Beomcheol
7
Han, Heesup
5
Fu, Weihui
4
Karatepe, Osman M.
4
Kim, Mi Ran
4
Bilgihan, Anil
3
Deshpande, Satish
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DiPietro, Robin B.
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Goh, Ben
3
Huang, Songshan
3
Knutson, Bonnie J.
3
Okumus, Fevzi
3
Prayag, Girish
3
Prentice, Catherine
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Qu, Hailin
3
Valentine, Sean
3
Abbas, Muhammad
2
Al-Hawari, Mohd Ahmad
2
Alrawadieh, Zaid
2
Assaker, Guy
2
Bai, Billy
2
Baloglu, Seyhmus
2
Bani-Melhem, Shaker
2
Busser, James A.
2
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2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Cranage, David A.
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Erdem, Mehmet
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Fan, Alei
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Fleischman, Gary
2
Godkin, Lynn
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Gregory, Amy M.
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Grobelna, Aleksandra
2
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2
Hyun, Sunghyup Sean
2
Koc, Erdogan
2
Lehto, Xinran Y.
2
Lim, Weng Marc
2
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Journal of Business Ethics
Journal of hospitality marketing & management
Discussion paper series / IZA
577
International journal of hospitality management
559
IZA Discussion Papers
505
Journal of retailing and consumer services
459
Journal of business research : JBR
451
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
291
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
SOEPpapers on Multidisciplinary Panel Data Research
228
The service industries journal
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Tourism management : research, policies, practice
225
The journal of services marketing
217
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Cogent business & management
190
Journal of travel and tourism marketing
188
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International journal of human resource management
127
Journal of managerial psychology
125
Tourism management perspectives : TMP
125
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
120
SpringerLink / Bücher
119
Journal of business and psychology
113
International journal of happiness and development
112
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
Journal of career development
111
Services marketing quarterly
105
Journal of Asian finance, economics and business : JAFEB
103
Journal of air transport management
102
Psychology & marketing
99
Journal of service research : JSR
96
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ECONIS (ZBW)
191
RePEc
52
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81
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
82
A fine-grained sentiment analysis of online guest reviews of economy hotels in China
Luo, Jiaqi
;
Huang, Songshan
;
Wang, Renwu
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012423257
Saved in:
83
Accommodation eWOM in the sharing economy : automated text comparisons from a large sample
Pitt, Christine
;
Plangger, Kirk
;
Eriksson, Theresa
- In:
Journal of hospitality marketing & management
30
(
2021
)
2
,
pp. 258-275
Persistent link: https://www.econbiz.de/10012423292
Saved in:
84
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
85
Temporal effects of online customer reviews on restaurant visit intention : the role of perceived risk
Pan, Huifeng
;
Ha, Hong Youl
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 825-844
Persistent link: https://www.econbiz.de/10012649551
Saved in:
86
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
87
Relationships among burnout, job
satisfaction
, and turnover of casino employees in Macau
Chan, Sow Hup
;
Wan, Penny Yim King
;
Kuok, Oi Mei
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 345-374
Persistent link: https://www.econbiz.de/10011292853
Saved in:
88
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
89
An examination of leader-member exchange (LMX) agreement between employees and their supervisors and its influence on work outcomes
Kim, Peter Beomcheol
;
Poulston, Jill
;
Sankaran, Amrit C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
3
,
pp. 238-258
Persistent link: https://www.econbiz.de/10011707069
Saved in:
90
Organizational drivers and outcomes of casino employees' work adaptability
Kim, Peter Beomcheol
;
Kim, Seontaik
;
Kim, Seongseop
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
3
,
pp. 276-296
Persistent link: https://www.econbiz.de/10011707122
Saved in:
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