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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of marketing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
195
Dienstleistungsqualität
125
Service quality
125
Consumer behaviour
59
Konsumentenverhalten
59
Beziehungsmarketing
57
Relationship marketing
57
Airline
47
Fluggesellschaft
47
Airport
27
Flughafen
27
Air passenger transport
23
Passagierluftverkehr
23
Air transport
22
Luftverkehr
22
Beschwerdemanagement
21
Complaint management
21
Quality management
20
Qualitätsmanagement
20
Customer service
17
Kundenservice
17
Taiwan
17
USA
16
United States
16
customer satisfaction
16
Dienstleistungssektor
13
Service industry
13
Emotion
12
Arbeitszufriedenheit
11
Job satisfaction
11
Low-cost strategy
9
Niedrigpreisstrategie
9
Measurement
8
Messung
8
Satisfaction
8
Viral marketing
8
Virales Marketing
8
Airport service quality
7
Passenger satisfaction
7
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81
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3
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Article
194
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1
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195
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195
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1
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1
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1
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English
195
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Homburg, Christian
5
Fornell, Claes
4
Gomes, Carlos Francisco
3
Hult, G. Tomas M.
3
Kumar, V.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Morgeson, Forrest V., III.
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Wieseke, Jan
3
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Bharadwaj, Sundar G.
2
Brady, Michael K.
2
Finsterwalder, Jörg
2
Keiningham, Timothy
2
Larivière, Bart
2
Luo, Xueming
2
Mitra, Debanjan
2
Morgan, Neil A.
2
Park, Jungkun
2
Rego, Lopo L.
2
Slåtten, Terje
2
Tuli, Kapil R.
2
Umashankar, Nita
2
Van Vaerenbergh, Yves
2
Verhoef, Peter C.
2
Wu, Li-wei
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Affonso, Felipe M.
1
Agarwal, Manoj Kumar
1
Akan, Şahap
1
Aksoy, Lerzan
1
Al Nasser, Amjad
1
Al-Hawari, Mohd Ahmad
1
Allard, Thomas
1
Allen, B. J.
1
Allen, Jaime
1
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Australian and New Zealand Marketing Academy
1
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Journal of air transport management
Journal of marketing
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
195
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41
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
42
Customer satisfaction and long-tearm stock returns
Sorescu, Alina
;
Sorescu, Sorin M.
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 110-115
Persistent link: https://www.econbiz.de/10011591210
Saved in:
43
Satisfaction (mis)pricing revisited : real? Really big?
Bharadwaj, Sundar G.
;
Mitra, Debanjan
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 116-121
Persistent link: https://www.econbiz.de/10011591213
Saved in:
44
An abnormally abnormal intangible : stock returns on customer satisfaction
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 122-125
Persistent link: https://www.econbiz.de/10011591216
Saved in:
45
From finance to marketing : the impact of financial leverage on customer satisfaction
Malshe, Ashwin
;
Agarwal, Manoj Kumar
- In:
Journal of marketing
79
(
2015
)
5
,
pp. 21-38
Persistent link: https://www.econbiz.de/10011372424
Saved in:
46
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
47
The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.
;
Andrews, Michelle
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
Saved in:
48
How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu
;
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of air transport management
75
(
2019
),
pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
Saved in:
49
The role of travel patterns in airport duty-free shopping satisfaction : a case study from an Australian regional airport
Martín, Juan Carlos
;
Martín-Domingo, Luis
;
Lohmann, …
- In:
Journal of air transport management
80
(
2019
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012112399
Saved in:
50
Voice of airline passenger : a text mining approach to understand customer satisfaction
Sezgen, Eren
;
Mason, Keith J.
;
Mayer, Robert
- In:
Journal of air transport management
77
(
2019
),
pp. 65-74
Persistent link: https://www.econbiz.de/10012112634
Saved in:
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