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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of marketing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
195
Dienstleistungsqualität
125
Service quality
125
Consumer behaviour
59
Konsumentenverhalten
59
Beziehungsmarketing
57
Relationship marketing
57
Airline
47
Fluggesellschaft
47
Airport
27
Flughafen
27
Air passenger transport
23
Passagierluftverkehr
23
Air transport
22
Luftverkehr
22
Beschwerdemanagement
21
Complaint management
21
Quality management
20
Qualitätsmanagement
20
Customer service
17
Kundenservice
17
Taiwan
17
USA
16
United States
16
customer satisfaction
16
Dienstleistungssektor
13
Service industry
13
Emotion
12
Arbeitszufriedenheit
11
Job satisfaction
11
Low-cost strategy
9
Niedrigpreisstrategie
9
Measurement
8
Messung
8
Satisfaction
8
Viral marketing
8
Virales Marketing
8
Airport service quality
7
Passenger satisfaction
7
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Article
194
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English
195
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Homburg, Christian
5
Fornell, Claes
4
Gomes, Carlos Francisco
3
Hult, G. Tomas M.
3
Kumar, V.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Morgeson, Forrest V., III.
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Wieseke, Jan
3
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Bharadwaj, Sundar G.
2
Brady, Michael K.
2
Finsterwalder, Jörg
2
Keiningham, Timothy
2
Larivière, Bart
2
Luo, Xueming
2
Mitra, Debanjan
2
Morgan, Neil A.
2
Park, Jungkun
2
Rego, Lopo L.
2
Slåtten, Terje
2
Tuli, Kapil R.
2
Umashankar, Nita
2
Van Vaerenbergh, Yves
2
Verhoef, Peter C.
2
Wu, Li-wei
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Affonso, Felipe M.
1
Agarwal, Manoj Kumar
1
Akan, Şahap
1
Aksoy, Lerzan
1
Al Nasser, Amjad
1
Al-Hawari, Mohd Ahmad
1
Allard, Thomas
1
Allen, B. J.
1
Allen, Jaime
1
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Australian and New Zealand Marketing Academy
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Journal of air transport management
Journal of marketing
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
195
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1
How political identity shapes customer satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
2
Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
3
Wage inequality : its impact on customer satisfaction and firm performance
Bamberger, Boas
;
Homburg, Christian
;
Wielgos, Dominik M.
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 24-43
Persistent link: https://www.econbiz.de/10012662136
Saved in:
4
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
5
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
6
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, …
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
7
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
8
Evaluating effective criteria on customer satisfaction using the best-worst method and optimizing resource allocation, case study Iran aseman airlines
Dehnavi, Morteza Narimani
;
Yazdian, Seyed Ahmad
; …
- In:
Journal of air transport management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014283370
Saved in:
9
Has passenger satisfaction at airports changed with the onset of COVID-19? : the case of Seville Airport (Spain)
Lopez-Valpuesta, Lourdes
;
Casas-Albala, Diana
- In:
Journal of air transport management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014310478
Saved in:
10
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
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