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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service research : JSR"
~subject:"Preismanagement"
~type:"article"
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Search: "Customer relationship management"
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Preismanagement
Beziehungsmarketing
149
Relationship marketing
149
Dienstleistungsqualität
68
Service quality
68
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
61
Kundenzufriedenheit
61
Dienstleistungssektor
24
Service industry
24
Airline
23
Fluggesellschaft
23
Customer service
17
Kundenservice
17
Customer value
16
Kundenwert
16
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Services
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Complaint management
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Lieferantenmanagement
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Supplier relationship management
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Arbeitsverhalten
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Passagierluftverkehr
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Vertrauen
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8
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Andreassen, Tor W.
1
Auh, Seigyoung
1
Basak, Ecem
1
Calisir, Fethi
1
Calisir, Nese
1
Carvajal-Trujillo, Elena
1
Cho, Yun Kyung
1
Chun, Hae Eun Helen
1
Dawes, John
1
Eisingerich, Andreas B
1
Escobar-Rodríguez, Tomás
1
Frank, Felix
1
Lervik-Olsen, Line
1
Liu, Yeyi
1
Merlo, Omar
1
Moser, Sabine
1
Oest, Rutger van
1
Park, Jin-woo
1
Schumann, Jan Hendrik
1
Uhrich, Fabian
1
Wangenheim, Florian von
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Journal of air transport management
Journal of service research : JSR
Journal of revenue and pricing management
15
Journal of retailing and consumer services
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Journal of business research : JBR
5
Production and operations management : an international journal of the Production and Operations Management Society
4
Transportation research / E : an international journal
4
International journal of production economics
3
International journal of production research
3
International journal of revenue management : IJRM
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of marketing
3
Manufacturing & service operations management : M & SOM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Omega : the international journal of management science
3
Operations research
3
Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
2
Die Betriebswirtschaft : DBW
2
European journal of marketing : EJM
2
European journal of operational research : EJOR
2
Frontiers of business research in China : selected publications from Chinese universities
2
Harvard-Business-Manager : das Wissen der Besten
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of the Academy of Marketing Science
2
Management decision : MD
2
Marketing science
2
Pakistan journal of commerce and social sciences
2
Service science
2
The journal of product & brand management
2
Wertorientiertes Marketing : Unternehmensressourcen richtig nutzen
2
Aktuelle Entwicklungslinien in der Finanzwirtschaft ; Teil 2
1
Applied economics letters
1
Asia Pacific journal of marketing and logistics
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Business strategy series
1
Channel strategies and marketing mix in a connected world
1
Commodity Marketing : Strategies, Concepts, and Cases
1
Computers & operations research : and their applications to problems of world concern ; an international journal
1
Controlling & management review : Zeitschrift für Controlling & Management
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ECONIS (ZBW)
8
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date (oldest first)
1
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
3
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
4
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
5
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
6
Online drivers of consumer purchase of website airline tickets
Escobar-Rodríguez, Tomás
;
Carvajal-Trujillo, Elena
- In:
Journal of air transport management
32
(
2013
),
pp. 58-64
Persistent link: https://www.econbiz.de/10010127328
Saved in:
7
The effect of frequent flyer programs: a case study of the Korean airline industry
Park, Jin-woo
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 287-288
Persistent link: https://www.econbiz.de/10003990873
Saved in:
8
The effect of service price increases on customer retention : the moderating role of customer tenure and relationship breadth
Dawes, John
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003804798
Saved in:
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