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~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Services marketing quarterly"
~subject:"Air passenger transport"
~subject:"Customer satisfaction"
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Air passenger transport
Customer satisfaction
Kundenzufriedenheit
243
Dienstleistungsqualität
182
Service quality
182
Consumer behaviour
103
Konsumentenverhalten
103
Beziehungsmarketing
76
Relationship marketing
76
Airline
53
Fluggesellschaft
53
Airport
27
Flughafen
27
Customer service
26
Kundenservice
26
USA
24
United States
24
Air transport
23
Beschwerdemanagement
23
Complaint management
23
Luftverkehr
23
Passagierluftverkehr
23
Quality management
22
Qualitätsmanagement
22
Emotion
18
Taiwan
18
Dienstleistungssektor
17
Service industry
17
satisfaction
15
Arbeitszufriedenheit
14
Job satisfaction
14
customer satisfaction
14
service quality
13
Satisfaction
12
Brand management
11
Low-cost strategy
11
Markenführung
11
Niedrigpreisstrategie
11
Viral marketing
11
Virales Marketing
11
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114
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1
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Article
242
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English
243
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Choi, Beom Joon
3
Gomes, Carlos Francisco
3
Leisen Pollack, Birgit
3
Liu, Chih-Hsing
3
MartÃn, Juan Carlos
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Finsterwalder, Jörg
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Kim, Hyun Sik
2
Larivière, Bart
2
Lobo, Antonio
2
Messner, Wolfgang
2
Naidoo, Perunjodi
2
Park, Jungkun
2
Quach, Sara
2
Ramseook-Munhurrun, Prabha
2
Shankar, Amit
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Slåtten, Terje
2
Thaichon, Park
2
Van Vaerenbergh, Yves
2
Wu, Li-wei
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Akan, Åžahap
1
Al Nasser, Amjad
1
Al-Hawari, Mohd Ahmad
1
Ali, Alisha
1
Allen, Jaime
1
Amaad, Hafiz
1
Ambrose, Scott C.
1
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Australian and New Zealand Marketing Academy
1
Published in...
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Journal of air transport management
Managing service quality : MSQ ; an international journal
Services marketing quarterly
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
243
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
3
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
4
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
5
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
6
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
7
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
8
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
9
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
10
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
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