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~isPartOf:"Journal of air transport management"
~isPartOf:"Omega : the international journal of management science"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Airport
496
Flughafen
496
Air transport
138
Luftverkehr
138
Airline
71
Fluggesellschaft
71
Data envelopment analysis
49
Data-Envelopment-Analyse
48
Air passenger transport
42
Passagierluftverkehr
42
Welt
41
World
41
Technical efficiency
39
Technische Effizienz
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Europa
35
Europe
35
Theorie
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Theory
35
USA
33
United States
33
Airport management
32
Airports
31
Air transport policy
30
Luftverkehrspolitik
30
Capacity planning
29
Kapazitätsplanung
29
Service quality
29
Air cargo transport
28
Low-cost strategy
28
Luftfrachtverkehr
28
Niedrigpreisstrategie
28
Customer satisfaction
27
Kundenzufriedenheit
27
Flughafenmanagement
24
Coronavirus
21
China
20
Consumer behaviour
20
Konsumentenverhalten
20
Multi-criteria analysis
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English
29
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Gomes, Carlos Francisco
3
Bezerra, George C. L.
2
Martín, Juan Carlos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
Atalık, Özlem
1
Baker, Douglas
1
Bakır, Mahmut
1
Barakat, H.
1
Barros, Alexandre G. de
1
Bezerra, George Christian Linhares
1
Blessing, Lucienne T. M.
1
Budd, Thomas
1
Cao, Mengfei
1
Constantino, Francesco
1
Del Chiappa, Giacomo
1
Di Gravio, Giulio
1
Fan, Chong-jun
1
Gajewicz, Łukasz
1
Goswami, Arkopal K.
1
Gupta, Aman
1
Gurjar, Bhola R.
1
Hazelin Ghaus
1
Heinz, S. F.
1
Hoel, Lester A.
1
Ihnatushchenko, Nataliia
1
Jiang, Hongwei
1
Lee, Kiljae
1
Li, Linbo
1
Li, Lingyao
1
Lohmann, Guilherme
1
Lupo, Toni
1
Ma, Zihui
1
Mandsberg, Glen
1
Mao, Yujie
1
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Journal of air transport management
Omega : the international journal of management science
Journal of retailing and consumer services
4
Journal of travel and tourism marketing
3
Tourism management : research, policies, practice
3
Technological forecasting & social change : an international journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management perspectives : TMP
2
Basler Schriften zum Marketing
1
CESifo Working Paper Series
1
CESifo working papers
1
CESifo working papers : the international platform of Ludwig-Maximilians University's Center for Economic Studies and the Ifo Institute
1
Corporate social responsibility and environmental management
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Documento de trabajo / Fundación de las Cajas de Ahorros
1
Driving service productivity : value-creation through innovation
1
Enlightening tourism : ET ; a pathmaking journal
1
Fallstudien zur Netzökonomie
1
International journal of business and economics
1
International journal of business excellence
1
International journal of contemporary hospitality management
1
International journal of productivity and quality management : IJPQM
1
International journal of services and operations management : IJSOM
1
International journal of services, economics and management
1
Inventi impact: service sector
1
Investment management and financial innovations
1
Journal of Asia Business Studies
1
Journal of business economics : JBE
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of international trade & commerce
1
Journal of marketing analytics : JMA
1
Journal of risk and financial management : JRFM
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
LISS 2012 ; Vol. 1
1
Logistics
1
Münchner geographische Hefte : MGH
1
NBER Working Paper
1
NBER working paper series
1
Scandinavian journal of hospitality and tourism
1
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ECONIS (ZBW)
29
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1
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
2
A bibliometric analysis of airport service quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
Saved in:
3
Criteria of quality assessment of regional airport services : a very last picture before the COVID-19 pandemic
Gajewicz, Łukasz
;
Walaszczyk, Ewa
;
Nadolny, Michał
; …
- In:
Journal of air transport management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364306
Saved in:
4
How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis
Li, Lingyao
;
Mao, Yujie
;
Wang, Yu
;
Ma, Zihui
- In:
Journal of air transport management
105
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013427116
Saved in:
5
Applying deep learning models to twitter data to detect airport service quality
Barakat, H.
;
Yeniterzi, R.
;
Martín-Domingo, L.
- In:
Journal of air transport management
91
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
Saved in:
6
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
7
An examination of the effects of ride-hailing services on airport parking demand
Wadud, Zia
- In:
Journal of air transport management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012253111
Saved in:
8
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
9
Airport user experience unpacked : conceptualizing its potential in the face of COVID-19
Tuchen, Stefan
;
Arora, Mohit
;
Blessing, Lucienne T. M.
- In:
Journal of air transport management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012384501
Saved in:
10
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
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