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~isPartOf:"Journal of air transport management"
~subject:"Customer satisfaction"
~subject:"Organizational psychology"
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Customer satisfaction
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Journal of air transport management
International journal of hospitality management
62
Journal of business research : JBR
31
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
21
The journal of services marketing
19
Tourism management : research, policies, practice
17
International journal of contemporary hospitality management
16
The service industries journal
16
Tourism management perspectives : TMP
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Research companion to emotion in organizations
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Psychology & marketing
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Service business
10
The emotional organization : passions and power
10
Journal of business ethics : JOBE
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Journal of vocational behavior
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Services marketing quarterly
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European journal of marketing : EJM
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Journal of business and psychology
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Journal of service theory and practice : JSTP
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Gendering emotions in organizations
7
Human relations
7
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Cogent business & management
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Human relations : towards the integration of the social sciences
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International journal of human resource management
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Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of the Academy of Marketing Science
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The Oxford handbook of organizational well-being
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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European journal of marketing
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European management journal
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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1
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
2
Analyzing passengers' emotions following flight delays : a 2011–2019 case study on SKYTRAX comments
Song, Cen
;
Guo, Jingquan
;
Zhuang, Jun
- In:
Journal of air transport management
89
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012383806
Saved in:
3
The effects of the servicescape of airport transfer amenities on the behavioral intentions of transfer passengers : a case study on Incheon International Airport
Park, Kyuseon
;
Park, Jin-Woo
- In:
Journal of air transport management
72
(
2018
),
pp. 68-76
Persistent link: https://www.econbiz.de/10011910587
Saved in:
4
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
5
Traveler anxiety and enjoyment : the effect of airport environment on traveler's emotions
Bogicevic, Vanja
;
Yang, Wan
;
Cobanoglu, Cihan
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 122-129
Persistent link: https://www.econbiz.de/10011610838
Saved in:
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