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~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~language:"mul"
~person:"Söderlund, Magnus"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
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Customer satisfaction
12
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8
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8
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Söderlund, Magnus
Lindgreen, Adam
28
Prentice, Catherine
25
Park, Jungkun
23
Pantano, Eleonora
22
Dhir, Amandeep
20
Melé Carné, Domènec
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Dwivedi, Yogesh Kumar
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Yan, Ruiliang
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Kaptein, Muel
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Chebat, Jean-Charles
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Journal of business ethics : JOBE
Journal of retailing and consumer services
The international review of retail, distribution and consumer research
5
Psychology & marketing
3
Journal of service management
2
The journal of consumer marketing
2
Australasian marketing journal
1
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
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Journal of service theory and practice
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
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Nordic journal of business : NJB
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Technological forecasting & social change : an international journal
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
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The journal of product & brand management
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ECONIS (ZBW)
15
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1
Moderator variables in consumer research : a call for caution
Söderlund, Magnus
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303249
Saved in:
2
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
3
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
4
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
5
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
6
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
7
The consumer experience : the impact of supplier effort and consumer effort on customer satisfaction
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 219-229
Persistent link: https://www.econbiz.de/10011747828
Saved in:
8
The depicted service employee in marketing communications : an empirical assessment of the impact of facial happiness
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 186-193
Persistent link: https://www.econbiz.de/10011743240
Saved in:
9
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
10
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
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