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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsmanagement"
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Beziehungsmarketing
Dienstleistungsmanagement
Gastronomie
100
Restaurant industry
100
Consumer behaviour
67
Konsumentenverhalten
67
Dienstleistungsqualität
38
Service quality
38
Customer satisfaction
37
Kundenzufriedenheit
37
Relationship marketing
25
USA
14
United States
14
Emotion
13
Beschwerdemanagement
9
Complaint management
9
Brand management
8
Markenführung
8
Brand image
6
Markenimage
6
Social Web
5
Social web
5
Willingness to pay
5
Zahlungsbereitschaftsanalyse
5
customer loyalty
5
restaurant
5
Brand
4
Dienstleistungsmarketing
4
Firm performance
4
Internet marketing
4
Markenartikel
4
Online-Marketing
4
Product quality
4
Produktqualität
4
Service management
4
Services marketing
4
Taiwan
4
Unternehmenserfolg
4
consumer behavior
4
restaurants
4
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26
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26
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English
26
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Bowden, Jana
2
Goh, Ben
2
Mattila, Anna S.
2
Ahn, Jiseon
1
Ali Eliwa, Rasha
1
Bustin, Adi
1
Chathoth, Prakash K.
1
Chen, Hung-bin
1
Cheng, Ching-Chan
1
Chiang, Jimmy
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Choi, Hwansuk Chris
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Chung, Sulin
1
Clinton, Suzanne
1
Dagger, Tracey S.
1
Ghahramani, Ladan
1
Gopalan, Ram
1
Hong, EunPyo
1
Huan, Tzung-cheng
1
Huang, Shuyue
1
Huffman, Lynn
1
Israeli, Aviad
1
Israeli, Aviad A.
1
Jin, Naehyun
1
Jin, Naeyhun
1
Jones, Robert Paul
1
Karpinski, Aryn C.
1
Khalilzadeh, Jalayer
1
Kim, Hyun Jeong
1
Kim, Kyungmin
1
Kim, Min-Seong
1
Lambert, Abbie
1
Lee, Chung Hun
1
Lee, Heng Wei
1
Lee, Seoki
1
Lee, Seonjeong
1
Lin, Ingrid Y.
1
Ma, Emily
1
Mason, Michela C.
1
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Journal of business research : JBR
Journal of hospitality marketing & management
International journal of hospitality management
67
International journal of contemporary hospitality management
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of travel and tourism marketing
9
Journal of retailing and consumer services
8
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Cornell hospitality quarterly : CQ
4
Journal of hospitality and tourism insights
4
Marketing intelligence & planning
4
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
4
The journal of services marketing
4
Cogent business & management
3
Journal of international food & agribusiness marketing
3
Journal of service research : JSR
3
Services marketing quarterly
3
The Cornell hospitality quarterly
3
The service industries journal
3
Tourism management : research, policies, practice
3
Discussion paper / Tinbergen Institute
2
GastroManagement
2
Global business and finance review
2
International journal of economics and business research
2
International journal of quality & reliability management
2
Journal of Islamic marketing
2
Journal of business ethics : JOBE
2
Managing service quality : MSQ ; an international journal
2
Service business
2
The journal of applied business research
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Amfiteatru economic : an economic and business research periodical
1
Asia-Pacific journal of business administration
1
Asian Journal of Management Science and Applications
1
BWL Tourismus 8-2011
1
Benchmarking : an international journal ; BIJ
1
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ECONIS (ZBW)
26
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1
Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong
;
Stepchenkova, Svetlana
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
Saved in:
2
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
3
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
4
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
5
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
6
What drives experiential loyalty toward smart restaurants? : the case study of KFC in Beijing
Wu, Hung-Che
;
Cheng, Ching-Chan
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 151-177
Persistent link: https://www.econbiz.de/10011848335
Saved in:
7
Investigating the antecedents of African fast food customers' loyalty : a self-congruity perspective
Shamah, Rania A. M.
;
Mason, Michela C.
;
Moretti, Andrea
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 446-456
Persistent link: https://www.econbiz.de/10011855373
Saved in:
8
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
9
Impact of brand experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
10
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
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