//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of public economics"
~person:"Mattila, Anna S."
~person:"Propper, Carol"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
3
Konsumentenverhalten
3
Beziehungsmarketing
2
Gesundheitswesen
2
Großbritannien
2
Health care system
2
Hospital
2
Krankenhaus
2
Relationship marketing
2
United Kingdom
2
1997-2004
1
Anreizregulierung
1
Competence
1
Competition
1
Consumer behavior
1
Dienstleistung
1
Dienstleistungssektor
1
Incentive regulation
1
Internet marketing
1
Mortality
1
Online-Marketing
1
Perceived control
1
Psychological distance
1
Revenue maximization
1
Sensory marketing
1
Service encounters
1
Service industry
1
Services
1
Servicescape
1
Shapes
1
Social pressure
1
Sterblichkeit
1
Sunk Costs
1
Sunk cost
1
Sunk costs
1
Tipping
1
Tipping behaviour
1
Trinkgeld
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Mattila, Anna S.
Propper, Carol
Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
De Keyser, Arne
3
Gallan, Andrew S.
3
Laroche, Michel
3
Prentice, Catherine
3
Witell, Lars
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Burgess, Simon M.
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
Devlin, James
2
Dhir, Amandeep
2
Ellinger, Alexander E.
2
Ellinger, Andrea D.
2
Elmadağ Baş, Ayşe Banu
2
Figlio, David N.
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Gruber, Thorsten
2
Grégoire, Yany
2
Gäthke, Jana
2
Ha, Sejin
2
Hanushek, Eric Alan
2
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of public economics
International journal of hospitality management
10
Discussion paper / Centre for Economic Policy Research
8
Working papers / Centre for Market and Public Organisation
7
Discussion papers / CEPR
4
Working paper / National Bureau of Economic Research, Inc.
4
Discussion paper
3
Journal of health economics
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
NBER Working Paper
3
NBER working paper series
3
The journal of services marketing
3
CHE research paper
2
International journal of contemporary hospitality management
2
Journal of service research
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
The economic journal : the journal of the Royal Economic Society
2
Cornell hospitality quarterly : CQ
1
Discussion paper series / IZA
1
Handbook of hospitality marketing management
1
IZA Discussion Paper
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of political economy
1
Journal of retailing
1
Journal of service management
1
Journal of urban economics
1
The American economic review
1
The Cornell hospitality quarterly
1
The review of economic studies
1
Working papers / CMPO
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
Saved in:
2
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
3
Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Liu, Qing
;
Bogicevic, Vanja
;
Mattila, Anna S.
- In:
Journal of business research : JBR
89
(
2018
),
pp. 47-56
Persistent link: https://www.econbiz.de/10011881579
Saved in:
4
Incentives and targets in hospital care : evidence from a natural experiment
Propper, Carol
;
Sutton, Matt
;
Whitnall, Carolyn
; …
- In:
Journal of public economics
94
(
2010
)
3/4
,
pp. 318-335
Persistent link: https://www.econbiz.de/10003968086
Saved in:
5
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
6
Does competition between hospitals improve the quality of care? : Hospital death rates and the NHS internal market
Propper, Carol
;
Burgess, Simon M.
;
Green, Katherine
- In:
Journal of public economics
88
(
2004
)
7/8
,
pp. 1247-1272
Persistent link: https://www.econbiz.de/10001976525
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->