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Search: subject_exact:"Dienstleistung"
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Dienstleistung
101
Services
101
Dienstleistungssektor
49
Service industry
49
Innovation
42
Service innovation
35
Dienstleistungsqualität
31
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31
Innovation management
24
Innovationsmanagement
24
Customer integration
22
Kundenintegration
22
Betriebliche Wertschöpfung
20
Value creation
20
Beziehungsmarketing
19
Dienstleistungsinnovation
19
Relationship marketing
19
Business services
14
Unternehmensdienstleistung
14
Customer satisfaction
13
Kundenzufriedenheit
13
Service-Dominant Logic
12
Service-dominant logic
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Dienstleistungsmanagement
11
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Produktentwicklung
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102
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104
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5
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104
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Edvardsson, Bo
7
Witell, Lars
7
Jaakkola, Elina
6
Gustafsson, Anders
5
Kristensson, Per
4
Reynoso, Javier
4
Brown, Stephen Walter
3
Helkkula, Anu
3
McColl-Kennedy, Janet R.
3
Paluch, Stefanie
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Anderson, Laurel
2
Benoit, Sabine
2
Birgelen, Marcel van
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Fombelle, Paul
2
Fombelle, Paul W.
2
Gebauer, Heiko
2
Gremler, Dwayne D.
2
Gruber, Thorsten
2
Grönroos, Christian
2
Hammedi, Wafa
2
Holmlund, Maria
2
Kabadayi, Sertan
2
Kandampully, Jay
2
Kowalkowski, Christian
2
Lusch, Robert F.
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Parida, Vinit
2
Patricio, Lia
2
Perks, Helen
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Snyder, Hannah
2
Sousa, Rui
2
Streukens, Sandra
2
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Journal of business research : JBR
Journal of service management
SpringerLink / Bücher
128
The service industries journal
69
The journal of services marketing
58
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Ifo Schnelldienst
47
Journal of service research : JSR
45
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
30
Springer eBook Collection / Business and Economics
29
Research
28
Springer eBook Collection
28
International journal of services technology and management
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
Gabler Edition Wissenschaft
24
International journal of production economics
21
Schriften des Forschungsinstituts Freie Berufe
21
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Working paper / National Bureau of Economic Research, Inc.
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Schriftenreihe innovatives Dienstleistungsmanagement
19
Journal of retailing and consumer services
18
Journal of service research
18
Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
ifo Dresden berichtet
18
European journal of marketing : EJM
17
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
International journal of hospitality management
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
The science of service systems
17
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
NBER working paper series
15
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ECONIS (ZBW)
104
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
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2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
8
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza
;
Mahavarpour, Nasrin
;
Foroudi, Pantea
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Saved in:
9
Value co-creation on a shared healthcare platform : impact on service innovation, perceived value and patient welfare
Akter, Shahriar
;
Babu, Mujahid Mohiuddin
;
Hossain, Md Afnan
- In:
Journal of business research : JBR
140
(
2022
),
pp. 95-106
Persistent link: https://www.econbiz.de/10013040704
Saved in:
10
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
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