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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Psychology & marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Self-service"
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Selbstbedienung
23
Self-service
23
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
6
Service quality
6
self-service technology
6
Technischer Fortschritt
5
Technological change
5
Beziehungsmarketing
4
Innovation adoption
4
Innovationsakzeptanz
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Relationship marketing
4
Self-service technology
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Beschwerdemanagement
2
Complaint management
2
Customer value
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E-commerce
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Einzelhandel
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Electronic Commerce
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Kundenwert
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Online-Handel
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Aufsatz in Zeitschrift
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Collier, Joel E.
3
Streukens, Sandra
2
Wang, Cheng
2
Andreassen, Tor W.
1
Baloglu, Seyhmus
1
Bardhi, Fleura
1
Barnes, Donald C.
1
Beuningen, Jacqueline van
1
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1
Blut, Markus
1
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1
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1
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1
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1
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1
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1
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1
Gottlieb, Udo
1
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1
Hjort, Klas
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Journal of business research : JBR
Journal of service research : JSR
Psychology & marketing
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Betriebs-Berater : BB
3
Economie et statistique
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Business history
2
Cogent business & management
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
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Harvard-Business-Manager : das Wissen der Besten
2
Human systems management : HSM
2
Information systems and e-business management : ISeB
2
Information systems research : ISR
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of retail and distribution management
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ECONIS (ZBW)
23
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1
Designing the digitalized guest experience : a comprehensive framework and research agenda
Youssofi, Alexandra
;
Jeannot, Florence
;
Jongmans, Eline
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 512-531
Persistent link: https://www.econbiz.de/10014467610
Saved in:
2
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
3
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
4
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
5
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
Saved in:
6
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle
;
Saunders, Stephen Graham
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Saved in:
7
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
8
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
9
Factors influencing the acceptance of self-service technologies : a meta-analysis
Blut, Markus
;
Wang, Cheng
;
Schoefer, Klaus
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 396-416
Persistent link: https://www.econbiz.de/10011606717
Saved in:
10
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
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