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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research : JSR"
~person:"Beatty, Sharon E."
~person:"Eisingerich, Andreas B"
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Beziehungsmarketing
11
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11
Dienstleistungsqualität
5
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5
Consumer behaviour
4
Customer satisfaction
4
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4
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2
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Beatty, Sharon E.
Eisingerich, Andreas B
Ko, Eunju
8
Balaji, M. S.
7
Kim, Kyung Hoon
7
Brodie, Roderick J.
6
Roy, Sanjit
6
Agnihotri, Raj
5
McLean, Graeme J.
5
Noble, Stephanie M.
5
Parasuraman, A.
5
Sesé, F. Javier
5
Wangenheim, Florian von
5
Aksoy, Lerzan
4
Akter, Shahriar
4
Babin, Barry J.
4
Bolton, Ruth N.
4
Chebat, Jean-Charles
4
Evanschitzky, Heiner
4
Gupta, Suraksha
4
Gustafsson, Anders
4
Hollebeek, Linda D.
4
Kukar-Kinney, Monika
4
Lemon, Katherine N.
4
McColl-Kennedy, Janet R.
4
Ruyter, Ko de
4
Schumann, Jan Hendrik
4
Sharma, Piyush
4
Veloutsou, Cleopatra
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Verhoef, Peter C.
4
Walsh, Gianfranco
4
Wünderlich, Nancy V.
4
Aiello, Gaetano
3
Andreassen, Tor W.
3
Andreini, Daniela
3
Arnold, Todd J.
3
Auh, Seigyoung
3
Barnes, Donald C.
3
Bartikowski, Boris
3
Black, Iain
3
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Journal of business research : JBR
Journal of service research : JSR
Business horizons
2
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
2
Journal of retailing and consumer services
2
Journal of service research
2
The journal of services marketing
2
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
European journal of marketing
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of international marketing
1
Journal of marketing theory and practice
1
Journal of retailing
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Journal of service theory and practice
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Journal of the Academy of Marketing Science
1
MIT sloan management review
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Reputation Management
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Working paper series
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ECONIS (ZBW)
11
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1
Cultural personal values and switching costs perceptions : beyond Hofstede
Blut, Markus
;
Beatty, Sharon E.
;
Northington, William Magnus
- In:
Journal of business research : JBR
150
(
2022
),
pp. 339-353
Persistent link: https://www.econbiz.de/10013365721
Saved in:
2
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
3
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
4
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
5
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
6
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
7
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
8
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
9
Doing good and doing better despite negative information? : the role of corporate social responsibility in consumer resistance to negative information
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
; …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10008826886
Saved in:
10
Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
Saved in:
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