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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Omega : the international journal of management science"
~subject:"Kundenzufriedenheit"
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Search: subject:"Management"
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Kundenzufriedenheit
Consumer behaviour
886
Konsumentenverhalten
886
Relationship marketing
659
Beziehungsmarketing
657
Innovation
646
Brand management
607
Markenführung
607
Innovation management
563
Innovationsmanagement
562
Lieferkette
499
Supply chain
499
Firm performance
432
Unternehmenserfolg
432
Operations research
425
Operations Research
424
Brand image
396
Markenimage
396
Corporate social responsibility
357
Corporate Social Responsibility
355
Marketing management
331
Marketingmanagement
331
Lieferantenmanagement
327
Supplier relationship management
327
Theory
315
Theorie
313
Strategisches Management
295
Strategic management
294
Knowledge management
273
Wissensmanagement
273
Brand
257
Markenartikel
250
Knowledge transfer
236
Wissenstransfer
236
Social Web
225
Social web
225
Customer satisfaction
222
Managers
187
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185
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179
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222
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English
222
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Balaji, M. S.
5
Gustafsson, Anders
5
Chebat, Jean-Charles
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Martin, Drew
3
McColl-Kennedy, Janet R.
3
Prentice, Catherine
3
Woisetschläger, David
3
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Eisend, Martin
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Japutra, Arnold
2
Krishen, Anjala S.
2
Krishnan, Balaji C.
2
Kunz, Werner
2
Kuppelwieser, Volker
2
Kwon, Sang Jib
2
Lassala, Carlos
2
Lervik-Olsen, Line
2
Lewin, Jeffrey E.
2
Molinillo, Sebastian
2
Momparler, Alexandre
2
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Journal of business research : JBR
Omega : the international journal of management science
Journal of retailing and consumer services
303
International journal of hospitality management
203
The journal of services marketing
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The service industries journal
99
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
85
Tourism management : research, policies, practice
78
The TQM journal : the international review of organizational improvement
65
Industrial marketing management : the international journal for industrial and high-tech firms
64
Journal of service research : JSR
63
Cogent business & management
59
Service business
59
International journal of productivity and quality management : IJPQM
58
Journal of service management
58
Services marketing quarterly
57
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Journal of strategic marketing
51
Journal of the Academy of Marketing Science
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
Total quality management & business excellence
44
International journal of services and operations management
42
European journal of marketing : EJM
41
Psychology & marketing
41
The journal of business & industrial marketing
41
International journal of quality and service sciences
40
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
36
Journal of hospitality and tourism insights
36
Journal of service research
35
Tourism management perspectives : TMP
35
Journal of retailing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
Managing service quality : MSQ ; an international journal
33
SpringerLink / Bücher
33
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ECONIS (ZBW)
222
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1
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10
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222
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
3
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
4
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
5
Does customer participation moderate the effects of innovation on cost-based financial performance? : an examination of different forms of customer participation
Yuk, Hyeyeon
;
Garrett, Tony C.
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013534244
Saved in:
6
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
7
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen
;
Mandler, Timo
;
Eisend, Martin
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Saved in:
8
Effects of revenue
management
on perceived value, customer satisfaction, and customer loyalty
Matsuoka, Kohsuke
- In:
Journal of business research : JBR
148
(
2022
),
pp. 131-148
Persistent link: https://www.econbiz.de/10013325458
Saved in:
9
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
10
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
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