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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Production and operations management : the flagship research journal of the Production and Operations Management Society"
~subject:"Customer satisfaction"
~subject:"Product quality"
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Search: subject:"Qualitätssicherung"
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Customer satisfaction
Product quality
Quality management
33
Qualitätsmanagement
33
Dienstleistungsqualität
11
Service quality
11
Produktqualität
10
Lieferkette
8
Supply chain
8
Firm performance
6
Unternehmenserfolg
6
Innovation
5
Lieferantenmanagement
5
Supplier relationship management
5
Beziehungsmarketing
4
Kundenzufriedenheit
4
Relationship marketing
4
Game theory
3
Innovation management
3
Innovationsmanagement
3
Spieltheorie
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Consumer behaviour
2
Corporate Social Responsibility
2
Corporate social responsibility
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Gesundheitswesen
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Health care system
2
Human Resource Management
2
Instandhaltung
2
Konsumentenverhalten
2
Maintenance policy
2
Personalmanagement
2
Preismanagement
2
Pricing strategy
2
Quality
2
Relationship quality
2
Resource-based view
2
Ressourcenorientierter Ansatz
2
Risikomanagement
2
Risk management
2
Signalling
2
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Blanco-Oliver, Antonio
1
Cai, Xiaoqiang
1
Chen, Jian
1
Chen, Jing
1
Dhir, Amandeep
1
Erkoc, Murat
1
Gill, Seerat Kaur
1
Gurnani, Haresh
1
Hultman, Magnus
1
Jin, Mingzhu
1
Kalamas, Maria
1
Laroche, Michel
1
Lee, Hsiao-Hui
1
Li, Cuihong
1
Li, Xue
1
Lin, Hai
1
Lu, Lin
1
Makdessian, Lucy
1
Martín-Ruiz, David
1
Meterko, Mark M.
1
Mohr, David
1
Mostaghel, Rana
1
Munten, Pauline
1
Oghazi, Pejvak
1
Parida, Vinit
1
Patel, Pankaj C.
1
Pemer, Frida
1
Ray, Saibal
1
Reguera-Alvarado, Nuria
1
Sheng, Jie
1
Shwartz, Michael
1
Singh, Gurparkash
1
Skjølsvik, Tale
1
Vanhamme, Joëlle
1
Vrontis, Demetris
1
Wang, Xiaojun
1
Wang, Yen-Yao
1
Wang, Yu
1
Wei, Hang
1
Xiao, Yongbo
1
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Journal of business research : JBR
Production and operations management : the flagship research journal of the Production and Operations Management Society
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of production research
76
International journal of productivity and quality management : IJPQM
72
The TQM journal : the international review of organizational improvement
68
International journal of production economics
63
International journal of quality & reliability management
52
Total quality management & business excellence
44
European journal of operational research : EJOR
33
Quality management journal : QMJ
22
International journal of quality and service sciences
19
International journal of services and operations management
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
Cogent business & management
12
European research studies
12
Journal of air transport management
12
Journal of retailing and consumer services
12
Product reliability, maintainability, and supportability handbook
12
Amfiteatru economic : an economic and business research periodical
11
International journal of six sigma and competitive advantage : IJSSCA
11
Managing service quality : MSQ ; an international journal
11
Production and operations management : an international journal of the Production and Operations Management Society
11
The service industries journal
11
International journal of business excellence
10
International journal of quality and innovation
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Transportation research / E : an international journal
9
Benchmarking : an international journal ; BIJ
8
International journal of services, economics and management
8
Journal of open innovation : technology, market, and complexity
8
Tourism management : research, policies, practice
8
International journal of business information systems : IJBIS
7
Journal of hospitality marketing & management
7
Journal of industrial engineering and management : JIEM
7
Manufacturing & service operations management : M & SOM
7
The international journal of productivity and performance management : IJPPM
7
The journal of services marketing
7
Business process management journal
6
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ECONIS (ZBW)
13
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1
Quality investment, inspection policy, and pricing decisions in a decentralized supply chain
Erkoc, Murat
;
Gurnani, Haresh
;
Ray, Saibal
;
Jin, Mingzhu
- In:
Production and operations management : the flagship …
32
(
2023
)
1
,
pp. 207-226
Persistent link: https://www.econbiz.de/10014265993
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
To reduce waste, have it repaired! : the quality signaling effect of product repairability
Munten, Pauline
;
Vanhamme, Joëlle
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10013534112
Saved in:
4
Mitigating product quality risk under external financial pressure : inspection, insurance, and cash/collateralized loan
Chen, Jing
;
Wei, Hang
;
Xie, Lei
- In:
Production and operations management : the flagship …
31
(
2022
)
1
,
pp. 304-317
Persistent link: https://www.econbiz.de/10013163862
Saved in:
5
Quality and private label encroachment strategy
Li, Xue
;
Cai, Xiaoqiang
;
Chen, Jian
- In:
Production and operations management : the flagship …
31
(
2022
)
1
,
pp. 374-390
Persistent link: https://www.econbiz.de/10013163877
Saved in:
6
Effects of online reviews and competition on quality and pricing strategies
Zhao, Cui
;
Wang, Xiaojun
;
Xiao, Yongbo
;
Sheng, Jie
- In:
Production and operations management : the flagship …
31
(
2022
)
10
,
pp. 3840-3858
Persistent link: https://www.econbiz.de/10013419408
Saved in:
7
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
8
Marketing and supply chain coordination and intelligence quality : a product innovation performance perspective
Mostaghel, Rana
;
Oghazi, Pejvak
;
Patel, Pankaj C.
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 597-606
Persistent link: https://www.econbiz.de/10012103508
Saved in:
9
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
10
Supplier quality management : investment, inspection, and incentives
Lee, Hsiao-Hui
;
Li, Cuihong
- In:
Production and operations management : the flagship …
27
(
2018
)
2
,
pp. 304-322
Persistent link: https://www.econbiz.de/10011970039
Saved in:
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