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~isPartOf:"Journal of business research : JBR"
~isPartOf:"The American economic review"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Health care industry"
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Dienstleistungsqualität
Gesundheitswesen
64
Health care system
64
Health care
38
Gesundheitsversorgung
36
Hospital
15
Krankenhaus
15
Service quality
13
USA
12
United States
11
Healthcare
9
Innovation
8
Artificial intelligence
7
Innovation management
7
Innovationsmanagement
7
Künstliche Intelligenz
7
Gesundheitskosten
6
Health care costs
6
Lieferkette
6
Supply chain
6
Consumer behaviour
5
Customer satisfaction
5
Digitalisierung
5
Digitization
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Beziehungsmarketing
4
Coronavirus
4
Gesundheitspolitik
4
Health insurance
4
Health policy
4
Krankenversicherung
4
Relationship marketing
4
Betriebliche Wertschöpfung
3
Big Data
3
Big data
3
COVID-19
3
Competition
3
Data protection
3
Datenschutz
3
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Article
13
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13
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English
13
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Gallan, Andrew S.
2
McColl-Kennedy, Janet R.
2
Arnold, Todd J.
1
Arthur, Jeffrey B.
1
Barakshina, Tatiana
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Chen, Yan
1
Cutler, David M.
1
Danaher, Tracey S.
1
Figueiredo, Bernardo
1
Gaynor, Martin
1
Gazzoli, Gabriel
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Ham, Sunny
1
Han, Heesup
1
Hibbert, Sally
1
Huckman, Robert S.
1
Kim, Chulwon
1
Kim, Peter Beomcheol
1
Kim, Yunhi
1
Landrum, Mary Beth
1
Lao, Yizhen
1
Leal-Rodríguez, Antonio L.
1
Lemke, Fred
1
Lervik-Olsen, Line
1
Lin, Hai
1
Luca, Nadina
1
McLean, Graeme J.
1
Meterko, Mark M.
1
Mohr, David
1
Ndubisi, Nelson Oly
1
Orsingher, Chiara
1
Ortgea Gutiérrez, Jaime
1
Osei-Frimpong, Kofi
1
Propper, Carol
1
Roy, Sanjit
1
Seiler, Stephan
1
Shabazz, Siddeeq M.
1
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Journal of business research : JBR
The American economic review
Journal of health organization and management
28
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Working paper / National Bureau of Economic Research, Inc.
16
Journal of health economics
15
Quality management journal : QMJ
14
Journal of service management
13
International journal of productivity and quality management : IJPQM
12
Technological forecasting & social change : an international journal
12
Health marketing quarterly
11
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
European journal of operational research : EJOR
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
OECD Health Statistics
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
Journal of the Operational Research Society
6
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ECONIS (ZBW)
13
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1
The impacts of medical insurance payment methods on medical bills and medical service quality : evidence from Xiangtan, China
Wang, Yiting
;
Chen, Yan
;
Wang, Jianqiang
;
Lao, Yizhen
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468558
Saved in:
2
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
3
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
4
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
5
Customer coproduction in healthcare service delivery : examining the influencing effects of the social context
Osei-Frimpong, Kofi
;
McLean, Graeme J.
;
Wilson, Alan M.
; …
- In:
Journal of business research : JBR
120
(
2020
),
pp. 82-93
Persistent link: https://www.econbiz.de/10012417102
Saved in:
6
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
7
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
8
Free to choose? : reform, choice, and consideration sets in the English national health service
Gaynor, Martin
;
Propper, Carol
;
Seiler, Stephan
- In:
The American economic review
106
(
2016
)
11
,
pp. 3521-3557
Persistent link: https://www.econbiz.de/10011574257
Saved in:
9
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
10
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
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