//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbetreuung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Complaint management
Customer service
132
Kundenservice
132
Dienstleistungsqualität
89
Service quality
89
Customer satisfaction
80
Kundenzufriedenheit
80
Relationship marketing
70
Consumer behaviour
59
Konsumentenverhalten
59
Beschwerdemanagement
34
Dienstleistungssektor
31
Service industry
31
Service encounter
24
Services
20
Dienstleistung
18
Service recovery
16
Customer integration
15
Kundenintegration
15
Emotion
14
Arbeitsverhalten
13
Customer experience
13
Work behaviour
13
Service failure
12
Arbeitszufriedenheit
10
Job satisfaction
10
Dienstleistungsberufe
9
Salespeople
9
Service workers
9
Verkaufspersonal
9
Viral marketing
9
Virales Marketing
9
Frontline service employees
8
Satisfaction
8
Tourism employees
8
Tourismusberufe
8
Betriebliche Wertschöpfung
7
USA
7
United States
7
more ...
less ...
Online availability
All
Undetermined
62
Type of publication
All
Article
83
Type of publication (narrower categories)
All
Article in journal
83
Aufsatz in Zeitschrift
83
Language
All
English
83
Author
All
Barnes, Donald C.
3
Collier, Joel E.
3
Abney, Alexandra K.
2
Alkire, Linda
2
Folse, Judith Anne Garretson
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Hutzinger, Clemens
2
Madupalli, Ramana Kumar
2
Pelletier, Mark J.
2
Poddar, Amit
2
Qi, Ji
2
Sirianni, Nancy J.
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
White, Allyn
2
Aghazadeh, Hashem
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Allred, Chad R.
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Ashill, Nicholas J.
1
Azab, Carol
1
Azemi, Yllka
1
Baker, Melissa A.
1
Baker, Thomas
1
Baliga, Ashwin J.
1
Ball, Joan
1
Barone, Ada Maria
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Beeler-Connelly, Lisa L.
1
Benkenstein, Martin
1
Benoit, Sabine
1
Biraglia, Alessandro
1
Black, Hulda G.
1
Black, William C.
1
more ...
less ...
Published in...
All
Journal of business research : JBR
The journal of services marketing
Journal of retailing and consumer services
39
International journal of hospitality management
36
Journal of service research : JSR
20
The service industries journal
19
Journal of service research
15
Journal of service theory and practice
15
SpringerLink / Bücher
13
International journal of contemporary hospitality management
12
Journal of service theory and practice : JSTP
12
Journal of retailing
11
Managing service quality : MSQ ; an international journal
10
Service business
10
Services marketing quarterly
10
Journal of hospitality marketing & management
9
Journal of the Academy of Marketing Science
9
Psychology & marketing
9
Gabler Edition Wissenschaft
8
International journal of business and economics
8
Journal of marketing
8
Journal of service management
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of quality and service sciences
7
International journal of services and operations management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Business horizons
6
European journal of marketing
6
European journal of marketing : EJM
6
Journal of travel and tourism marketing
6
The TQM journal : the international review of organizational improvement
6
International journal of consumer studies
5
International journal of services and standards
5
International journal of services, economics and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Marketing letters : a journal of research in marketing
5
Business process management journal
4
more ...
less ...
Source
All
ECONIS (ZBW)
83
Showing
1
-
10
of
83
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
6
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
7
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
8
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
9
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
10
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->