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~isPartOf:"Journal of business research : JBR"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Service industry"
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Beziehungsmarketing
Service industry
Customer service
132
Kundenservice
132
Dienstleistungsqualität
89
Service quality
89
Customer satisfaction
80
Kundenzufriedenheit
80
Relationship marketing
70
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Barnes, Donald C.
3
Collier, Joel E.
3
Abney, Alexandra K.
2
Alkire, Linda
2
Eilert, Meike
2
Gruber, Thorsten
2
Gustafsson, Anders
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Hutzinger, Clemens
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Madupalli, Ramana Kumar
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Medler-Liraz, Hana
2
Pelletier, Mark J.
2
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2
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2
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2
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2
Weitzl, Wolfgang
2
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2
Aghazadeh, Hashem
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Ambika, Anupama
1
Andreassen, Tor W.
1
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1
Arnold, Todd J.
1
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1
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1
Azemi, Yllka
1
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Ball, Joan
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1
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1
Black, William C.
1
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1
Bone, Paula Fitzgerald
1
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1
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1
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Journal of business research : JBR
The journal of services marketing
Journal of retailing and consumer services
42
International journal of hospitality management
35
The service industries journal
20
Journal of service research
17
Journal of service research : JSR
17
Journal of service management
14
SpringerLink / Bücher
14
International journal of contemporary hospitality management
13
Journal of service theory and practice : JSTP
12
Journal of service theory and practice
10
Journal of marketing
9
Journal of the Academy of Marketing Science
9
Managing service quality : MSQ ; an international journal
9
Service business
9
Services marketing quarterly
9
International journal of business and economics
8
International journal of services and operations management
8
European journal of marketing
7
Gabler Edition Wissenschaft
7
Journal of retailing
7
Psychology & marketing
7
European journal of marketing : EJM
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Business horizons
5
Cogent business & management
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
The journal of applied business research
5
Business process management journal
4
Europäische Hochschulschriften / 5
4
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ECONIS (ZBW)
82
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
7
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
8
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
9
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
10
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
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