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~isPartOf:"Journal of business research : JBR"
~person:"Balaji, M. S."
~person:"Homburg, Christian"
~type:"article"
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Consumer behaviour
9
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Balaji, M. S.
Homburg, Christian
Sharma, Piyush
21
Ko, Eunju
20
Parida, Vinit
19
Vrontis, Demetris
18
Kraus, Sascha
17
Oghazi, Pejvak
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Pereira, Vijay
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Bouncken, Ricarda B.
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Huarng, Kun-Huang
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Malik, Ashish
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Melewar, T. C.
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Chebat, Jean-Charles
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Foroudi, Pantea
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Veloutsou, Cleopatra
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Khan, Zaheer
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Laroche, Michel
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Merrilees, Bill
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Amankwah-Amoah, Joseph
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Diamantopoulos, Adamantios
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Kumar, Satish
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Tarba, Shlomo Yedidia
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Valette-Florence, Pierre
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Zhou, Kevin Zheng
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Bartikowski, Boris
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Brenes, Esteban R.
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Dwivedi, Yogesh Kumar
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Journal of business research : JBR
Journal of marketing
15
Journal of the Academy of Marketing Science
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Marketing : ZFP ; journal of research and management
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Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
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Die Betriebswirtschaft : DBW
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
5
IO-Management
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of hospitality management
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Harvard-Business-Manager : das Wissen der Besten
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of Product Innovation Management
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Psychology & marketing
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Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
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European journal of marketing : EJM
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Journal of international marketing
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The journal of product innovation management : an international publication of the Product Development & Management Association
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Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
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Auf welchen Wegen mit Marken wachsen? : Markendialog Februar 2007
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Außenhandel : Marketingstrategien und Managementkonzepte
1
Brand management ; Vol. 4
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British journal of management : BJM
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Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
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Controlling des Strukturwandels : Standortflexibilität und Kundenzufriedenheit schaffen
1
Das Internet der Zukunft : bewährte Erfolgstreiber und neue Chancen ; Wolfgang Fritz zum 60. Geburtstag
1
Die Kausalanalyse : ein Instrument der empirischen betriebswirtschaftlichen Forschung
1
Dienstleistungsökonomie : Beiträge zu einer theoretischen Fundierung
1
Distribution im Aufbruch : Bestandsaufnahme und Perspektiven
1
Empirische Organisations- und Entscheidungsforschung : Ansätze, Befunde, Methoden ; Festschrift zum 60. Geburtstag von Herrn Professor Dr. Rolf Bronner; mit 26 Tabellen
1
Erfolgreich mit den Großen des Marketings : [Best of Marketing]
1
Erfolgsfaktor Marke : neue Strategien des Markenmanagements
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Erfolgsfaktoren der Markenführung : Know-how aus Forschung und Management
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Finanzierung, Leasing, Factoring : FLF
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GfK marketing intelligence review : Marketingforschung für die Praxis
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ECONIS (ZBW)
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1
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
2
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
3
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
4
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
5
Nanoinfluencer marketing : how message features affect credibility and behavioral intentions
Balaji, M. S.
;
Jiang, Yangyang
;
Jha, Subhash
- In:
Journal of business research : JBR
136
(
2021
),
pp. 293-304
Persistent link: https://www.econbiz.de/10012663205
Saved in:
6
Customer engagement behavior in individualistic and collectivistic markets
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 281-290
Persistent link: https://www.econbiz.de/10011855333
Saved in:
7
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
8
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
9
Is the more always better? : a comparative study of internal and external integration practices in new product and new service development
Homburg, Christian
;
Kuehnl, Christina
- In:
Journal of business research : JBR
67
(
2014
)
7
,
pp. 1360-1367
Persistent link: https://www.econbiz.de/10010379345
Saved in:
10
Internal and external price search in industrial buying : the moderating role of customer satisfaction
Homburg, Christian
;
Allmann, Jan
;
Klarmann, Martin
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1581-1588
Persistent link: https://www.econbiz.de/10010379260
Saved in:
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