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~isPartOf:"Journal of business research : JBR"
~source:"econis"
~subject:"Service quality"
~subject:"Theory"
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Search: subject_exact:"Customer value"
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Service quality
Theory
Customer value
86
Kundenwert
86
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
32
Konsumentenverhalten
32
Betriebliche Wertschöpfung
28
Value creation
28
Customer integration
21
Kundenintegration
21
Customer equity
17
Brand management
15
Markenführung
15
Customer lifetime value
11
Value co-creation
11
Social Web
10
Social web
10
Lieferantenmanagement
9
Supplier relationship management
9
Brand image
8
Dienstleistungsqualität
8
Markenimage
8
Internet marketing
7
Luxury goods
7
Luxusgüter
7
Marketing management
7
Marketingmanagement
7
Online-Marketing
7
Service-Dominant Logic
7
Service-dominant logic
7
B-to-B-Marketing
6
Business-to-business marketing
6
Customer satisfaction
6
Kundenzufriedenheit
6
Fashion
5
Mode
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Measurement
4
Messung
4
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Cardinali, Silvio
1
Cervera, Amparo
1
Dean, Alison
1
Deitz, George D.
1
Floh, Arne
1
Hansen, John D.
1
Hogan, Suellen J.
1
Härtel, Charmine E. J.
1
Jiang, Kai
1
Kim, Kyung Hoon
1
Ko, Eunju
1
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1
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1
Liu, Honglei
1
Luk, Sherriff Ting-kwong
1
Matsuoka, Kohsuke
1
McColl-Kennedy, Janet R.
1
Mulcahy, Rory
1
Navarro, Susana
1
Pires, Guilherme D.
1
Previte, Josephine
1
Rehman, Muqqadas
1
Rusch, Thomas
1
Russell-Bennett, Rebekah
1
Snyder, Hannah
1
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1
Wang, Huanzhang
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1
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Journal of business research : JBR
International journal of hospitality management
13
Journal of retailing and consumer services
13
The service industries journal
13
Gabler Edition Wissenschaft
10
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Springer eBook Collection / Business and Economics
6
SpringerLink / Bücher
6
The TQM journal : the international review of organizational improvement
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Management decision : MD
4
Marketing theory
4
Service business
4
Dienstleistungscontrolling
3
European journal of operational research : EJOR
3
Faculty & research / Insead : working paper series
3
Handbook of research on customer equity in marketing
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of productivity and quality management : IJPQM
3
International journal of services, economics and management
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of strategic marketing
3
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
3
Arbeitspapier / IMMF, Institut für Marketing-Management und -Forschung e.V. an der European Business School, Universität Schloß Reichartshausen
2
Australasian marketing journal
2
Beiträge zum wertorientierten Kundenbeziehungsmanagement
2
Cogent business & management
2
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
2
International journal of electronic customer relationship management : IJECRM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of retail & distribution management
2
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ECONIS (ZBW)
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1
A framework for variance analysis of customer equity based on a Markov chain model
Matsuoka, Kohsuke
- In:
Journal of business research : JBR
129
(
2021
),
pp. 57-69
Persistent link: https://www.econbiz.de/10012509298
Saved in:
2
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
3
The role of pre-consumption experience in perceived value of retailer brands : consumers' experience from emerging markets
Jiang, Kai
;
Luk, Sherriff Ting-kwong
;
Cardinali, Silvio
- In:
Journal of business research : JBR
86
(
2018
),
pp. 374-385
Persistent link: https://www.econbiz.de/10011855363
Saved in:
4
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
5
Relationship value based on customer equity influences on online group-buying customer loyalty
Zhang, Ruijin
;
Li, Guoxin
;
Wang, Haiyan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3820-3826
Persistent link: https://www.econbiz.de/10011515268
Saved in:
6
Relationship between service quality and customer equity in traditional markets
Wang, Huanzhang
;
Kim, Kyung Hoon
;
Ko, Eunju
;
Liu, Honglei
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3827-3834
Persistent link: https://www.econbiz.de/10011515274
Saved in:
7
Using service logic to redefine exchange in terms of customer and supplier participation
Pires, Guilherme D.
;
Dean, Alison
;
Rehman, Muqqadas
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 952-932
Persistent link: https://www.econbiz.de/10010516678
Saved in:
8
Value co-creation among hotels and disabled customers : an exploratory study
Navarro, Susana
;
Andreu, Luisa
;
Cervera, Amparo
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 813-818
Persistent link: https://www.econbiz.de/10010363297
Saved in:
9
Customer segmentation using unobserved heterogeneity in the perceived-value-loyalty-intentions link
Floh, Arne
;
Zauner, Alexander
;
Koller, Monika
;
Rusch, Thomas
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 974-982
Persistent link: https://www.econbiz.de/10010364065
Saved in:
10
Antecedents and consequences of consumers' comparative value assessments across the relationship life cycle
Hansen, John D.
;
Beitelspacher, Lauren Skinner
;
Deitz, …
- In:
Journal of business research : JBR
66
(
2013
)
4
,
pp. 473-479
Persistent link: https://www.econbiz.de/10009724779
Saved in:
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