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~isPartOf:"Journal of business research : JBR"
~subject:"Consumer behaviour"
~subject:"Relationship marketing"
~subject:"United States"
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Search: subject:"services management"
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Consumer behaviour
Relationship marketing
United States
Dienstleistungsmanagement
7
Service management
7
Beziehungsmarketing
5
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Dienstleistungssektor
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service industry
3
Betriebliche Wertschöpfung
2
Customer service
2
Dienstleistung
2
Dienstleistungsmarketing
2
Kundenservice
2
Service
2
Service experience
2
Services
2
Services marketing
2
Value creation
2
Anleihe
1
Arbeitszufriedenheit
1
Benchmarking
1
Bond
1
Career development
1
Co-creation
1
Collaborative consumption
1
Core encounter
1
Customer
1
Customer bonds
1
Customer characteristics
1
Customer integration
1
Customer value
1
Customer-to-customer (C2C)
1
Discovery
1
Employee engagement
1
Employee retention
1
Erfolgsfaktor
1
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Bone, Sterling
1
Ceric, Arnela
1
Clinton, Suzanne
1
D'Alessandro, Steven
1
Ferraro, Carla
1
Fombelle, Paul W.
1
Gregoire, Yany
1
Gustafsson, Anders
1
Hoelzl, Erik
1
Johnson, Lester W.
1
Jones, Robert Paul
1
Kamleitner, Bernadette
1
Kokkoris, Michail D.
1
Lambert, Abbie
1
Nguyen, July
1
Sands, Sean
1
Sousa, Rui
1
Soutar, Geoffrey N.
1
Voorhees, Clay M.
1
Walkowiak, Travis
1
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Journal of business research : JBR
Journal of service management
11
The journal of services marketing
9
Journal of service research : JSR
8
SpringerLink / Bücher
8
International journal of hospitality management
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
International journal of contemporary hospitality management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of retailing and consumer services
5
Managing service quality : MSQ ; an international journal
5
Tourism management : research, policies, practice
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
Services marketing quarterly
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Global cases on hospitality industry
3
Harvard business review : HBR
3
Health care management review : HCM review
3
International journal of services, economics and management
3
Journal of hospitality marketing & management
3
Management decision : MD
3
Marketing intelligence & planning
3
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
3
Wissenschaft & Praxis
3
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Business process management journal
2
Cornell hospitality quarterly : CQ
2
Die Betriebswirtschaft : DBW
2
Fokus Dienstleistungsmarketing
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
2
Harvard-Business-Manager : das Wissen der Besten
2
Information systems management
2
Interaktionen im Dienstleistungsbereich
2
Journal of engineering and technology management : JET-M
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of strategy and management
2
Kundenintegration : Forum Dienstleistungsmanagement
2
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ECONIS (ZBW)
5
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1
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
2
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
Saved in:
3
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
4
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
5
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela
;
D'Alessandro, Steven
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
Saved in:
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