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~isPartOf:"Journal of business research : JBR"
~subject:"Consumer behaviour"
~subject:"Service management"
~subject:"United States"
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Consumer behaviour
Service management
United States
Dienstleistungsmanagement
7
Beziehungsmarketing
5
Relationship marketing
5
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Dienstleistungssektor
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service industry
3
Betriebliche Wertschöpfung
2
Customer service
2
Dienstleistung
2
Dienstleistungsmarketing
2
Kundenservice
2
Service
2
Service experience
2
Services
2
Services marketing
2
Value creation
2
Anleihe
1
Arbeitszufriedenheit
1
Benchmarking
1
Bond
1
Career development
1
Co-creation
1
Collaborative consumption
1
Core encounter
1
Customer
1
Customer bonds
1
Customer characteristics
1
Customer integration
1
Customer value
1
Customer-to-customer (C2C)
1
Discovery
1
Employee engagement
1
Employee retention
1
Erfolgsfaktor
1
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7
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7
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7
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7
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English
7
Author
All
Benoit, Sabine
1
Bone, Sterling
1
Ceric, Arnela
1
Clinton, Suzanne
1
D'Alessandro, Steven
1
Ferraro, Carla
1
Fombelle, Paul W.
1
Gregoire, Yany
1
Gustafsson, Anders
1
Hampson, Daniel P.
1
Hoelzl, Erik
1
Johnson, Lester W.
1
Jones, Robert Paul
1
Jong, Ad de
1
Kadić-Maglajlić, Selma
1
Kamleitner, Bernadette
1
Kokkoris, Michail D.
1
Lages, Cristiana R.
1
Lambert, Abbie
1
Li, Xia
1
Nguyen, July
1
Sands, Sean
1
Schepers, Jeroen J. L.
1
Sousa, Rui
1
Soutar, Geoffrey N.
1
Teng, Lefa
1
Voorhees, Clay M.
1
Walkowiak, Travis
1
Wang, Yonggui
1
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Published in...
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Journal of business research : JBR
SpringerLink / Bücher
48
Journal of service management
32
International journal of hospitality management
29
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
International journal of services and operations management
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Springer eBook Collection
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
International journal of services technology and management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
6
Schriftenreihe innovatives Dienstleistungsmanagement
6
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ECONIS (ZBW)
7
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1
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
2
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
3
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
4
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
Saved in:
5
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela
;
D'Alessandro, Steven
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
Saved in:
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